Experienced Customer Care Representative I – Hybrid Work Environment, Competitive Compensation, and Professional Growth Opportunities at blithequark

Introduction to blithequark

blithequark is a leading natural gas and electric utility company dedicated to providing reliable, safe, and affordable energy to over 700,000 customers across 45 counties in Pennsylvania and 1 county in Maryland. With a strong commitment to being a responsive and engaging energy company, blithequark prides itself on its team of over 1,700 employees who strive to exceed customer expectations and make a positive impact on the communities they serve. As a company, blithequark values its employees and offers a comprehensive range of benefits to support their well-being, growth, and success.

Job Summary

As a Customer Care Representative I at blithequark, you will be the first point of contact for our customers, handling a variety of incoming phone calls while adhering to company policies, procedures, and Pennsylvania Utility Commission (PUC) rules and regulations. This role requires a proactive and solution-oriented approach, with the ability to work independently and efficiently in a fast-paced environment. If you are a customer-focused individual with excellent communication skills and a strong work ethic, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle customer calls in a timely and professional manner, following company-provided procedures and ensuring accurate information is provided to customers.
• Demonstrate a thorough understanding of policies and procedures to respond to customer calls, striving to reduce the need for supervisor callbacks.
• Participate in voluntary and mandatory training opportunities to enhance your skills and knowledge.
• Assist with floor training and/or shadowing opportunities when needed, contributing to the development of your colleagues.
• Complete special assignments as needed in a timely manner, demonstrating your ability to adapt to changing priorities.
• Maintain responsible time and attendance, ensuring that you are punctual and reliable in your role.
• Participate in mandatory and voluntary overtime as needed, demonstrating your flexibility and commitment to meeting customer needs.

Essential Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year of experience in a customer service environment preferred.
• Intermediate proficiency in Microsoft Office Suite.
• High level capacity for multitasking independently and on a computer.
• Excellent verbal and written communication skills, using appropriate grammar, tone, and pronunciation.
• Exceptional organizational and time-management skills, with the ability to prioritize tasks and manage your time effectively.

Preferred Qualifications

• Experience with SAP CRM and ECC systems.
• Previous experience working for a utility company.
• Thorough understanding and adherence to PUC rules/regulations, including Chapter 56 and Chapter 14, along with blithequark policies/procedures.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Care Representative I, you will have access to a range of training and development opportunities, including:

• Comprehensive training program to equip you with the skills and knowledge needed to succeed in your role.
• Ongoing coaching and feedback to support your continued growth and development.
• Opportunities for career progression, with the potential to move into more senior roles or specialize in a particular area.
• Annual performance reviews and merit increases, recognizing your contributions and achievements.

Work Environment and Company Culture

blithequark is a dynamic and supportive work environment that values its employees and recognizes the importance of work-life balance. As a Customer Care Representative I, you will have the opportunity to work in a hybrid environment, with a combination of office-based and remote work. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to creating a positive and inclusive work environment that supports the well-being and success of all employees.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including:

• Starting rate of $19.00 per hour.
• Trainee incentive up to $500 after successful completion of training.
• Additional incentives up to $250 per month for achieving or exceeding all scorecard metrics.
• Comprehensive benefits package, including medical, prescription, dental, vision, life insurance, disability plans, and 401(k) matched savings plan.
• Paid vacation, company stock purchase program, wellness programs, tuition reimbursement, paid parental leave, paid volunteer time, and adoption assistance.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Customer Care Representative I role at blithequark. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an exciting opportunity to join a dynamic and supportive team. Apply now to take the first step in your career with blithequark and discover a workplace that values its employees and recognizes the importance of work-life balance.

blithequark is an Equal Opportunity and Affirmative Action Employer, committed to creating a diverse and inclusive work environment that values and respects all employees. We abide by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a), and do not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in our practices.

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