Are you a customer-centric, results-driven, and passionate individual looking to join a global leading skincare and make-up company that embodies a committed family history, fierce passion for innovation, and spirit of independence? Do you want to help write the next chapter of our story at arenaflex, a company that is dedicated to making life more beautiful, passing on a more beautiful planet?
We are looking for an Experienced Customer Care Coordinator to join our team in NYC or remotely. As a key member of our Regional team, you will play a vital role in maintaining exceptional customer satisfaction and employee happiness by keeping the department running smoothly, serving as the scheduling and data compilation master, and ensuring a consistent expression of our elevated standards of luxury, customer proximity, and brand awareness at every touchpoint.
**About arenaflex**
arenaflex is a global leading skincare and make-up company that operates in more than 150 countries, with a strong presence in Europe, Asia, and the Americas. We are committed to promoting diversity in all its forms and believe in making life more beautiful for our employees and customers. Our 8,000 talents are unique, and we strive to achieve inclusiveness and foster an equal-opportunity culture where everyone can reach their full potential and do their best work.
**Key Responsibilities**
As an Experienced Customer Care Coordinator, you will be responsible for:
* Managing the schedules of Customer Care Advisors and Beauty Coaches to ensure flawless coverage across all markets and channels, and consistent achievements of service level targets.
* Leading the coordination of impactful training sessions, workshops, and off-site events, equipping new hires and seasoned staff with the tools to excel while ensuring seamless execution and maximum effectiveness in all logistics.
* Helping us innovate and stay up to date by testing new technical solutions and updating our knowledge bases and standard operating procedures.
* Liaising with the eCommerce, CRM, retail, and warehouse teams to coordinate the socialization of new programs, promotions, and operations to the entire Customer Care team.
* Diving into customer care metrics, compiling and analyzing data to generate insightful reports that empower management to make informed decisions. Additional responsibilities may be added based on business needs.
**You Are**
* Customer-oriented, result-driven, passionate about our brand and challenges, entrepreneurial mindset.
* Eager to grow in a company genuinely committed to responsible beauty.
* Detail-oriented and a problem solver.
* Language: Fluent in English, French (preferred) – Spanish is a plus!
* Flexible with your schedule – weekend and holiday availability is a must.
**You Have**
* 2-5 years of previous experience working in a call center, customer care, or in scheduling is a plus! Beauty industry knowledge and luxury experience is also a plus.
* Bachelor’s degree.
* Strong administrative skills, excellent communication abilities, and a commitment to delivering exceptional customer service.
* High proficiency in Microsoft Word, Excel, & PowerPoint.
**We Offer**
* Close to 70 years of expertise in beauty and spa, with the arenaflex and myBlend brands.
* Unique products and innovative services.
* A commitment to Social & Environmental Responsibility embedded in our raison d'être.
* A caring and inclusive corporate culture.
* Development and training opportunities.
* Attractive compensation and benefits.
**Salary and Benefits**
* Salary: $55,000 – $65,000
* Benefits:
+ Hybrid office model
+ Healthcare including Medical, Dental, and Vision
+ 401k + match
+ Gratis
+ Tuition Reimbursement
**Join Our Team**
If you have a curious mind, a thirst to go further, and the drive to boldly take on new challenges, join us at arenaflex. We believe in making life more beautiful for our employees and customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.
To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.
Equal Opportunity Employer