At arenaflex, we're on a mission to empower local economies by connecting people with possibility. As a Customer Advocate on our Dasher Support and Experience team, you'll play a critical role in delivering exceptional experiences for our Dashers, helping them succeed, and driving business growth. If you're passionate about customer advocacy, problem-solving, and innovation, we want to hear from you.
**About the Team**
Our Dasher Support and Experience team is dedicated to providing world-class support to our Dashers, who are the backbone of our business. As a Customer Advocate, you'll be part of a dynamic team that's passionate about making a difference in the lives of our Dashers. You'll work closely with our Dasher Experience and Support Operations teams to identify areas for improvement, develop solutions, and implement changes that enhance the Dasher experience.
**Key Responsibilities**
* Provide end-to-end support to our Dashers, owning their concerns, escalating as needed, and providing feedback and solutions to partners about issues that negatively impact our Dashers.
* Leverage appropriate tools, escalation channels, and make empowered decisions that lead to a win-win situation for Dashers and arenaflex.
* Own any and all issues, make proactive calls based on campaigns, and follow through on every issue.
* Use de-escalation and problem-solving skills to innovate the future of the Support Operations Dasher Service Model.
* Partner with the Dasher Experience and Support Operations Teams in an involved, informed, and consultative approach that provides consistent updates on Dasher concerns, feedback, and ideas about current and potential product opportunities.
**Essential Qualifications**
* At least 6+ months of agent experience in 2 lines of business supporting our Dashers.
* Ranked in the top 10% of your current Line of Business.
* Consistently achieve a QA score of 90% or better.
* Enthusiastic about our Dashers and always want to help them succeed.
* Self-motivated and have a bias towards action. You're able to thrive in a fast-paced, constantly changing work environment.
* Experience with de-escalating Dashers and turning detractors into lifelong promoters of arenaflex.
* Your Dashers love you, and they always have great things to say about you.
**Nice to Have**
* Experienced in the Dasher LOB.
**Why You'll Love Working at arenaflex**
* We're leaders – Leadership is not limited to our management team. It's something everyone at arenaflex embraces and embodies.
* We're doers – We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do – on every project, every day.
* We're learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
* We're customer-obsessed – Our mission is to grow and empower local economies. We're committed to our Dashers, merchants, and customers and believe in connecting people with possibility.
* We're all arenaflex – The magic of arenaflex is our people, together making our inspiring goals attainable and driving us to greater heights.
* We offer great compensation packages and comprehensive health benefits.
**About arenaflex**
At arenaflex, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users – from Dashers to merchant partners to consumers. We're a technology and logistics company that started with door-to-door delivery, and we're looking for team members who can help us go from a company that's known for delivering food to a company that people turn to for any and all goods.
arenaflex is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks, including premium healthcare, wellness expense reimbursement, paid parental leave, and more.
**Our Commitment to Diversity and Inclusion**
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
**Statement of Non-Discrimination**
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at arenaflex. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
**Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.**
If you need any accommodations, please inform your recruiting contact upon initial connection.
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