Introduction to Aetna and the Role
Aetna, a leading healthcare company, is seeking a highly motivated and compassionate individual to join their team as a Care Management Associate. This 100% remote, full-time position offers the opportunity to work from the comfort of your own home, making a meaningful difference in the lives of Aetna's members. As a Care Management Associate, you will play a vital role in supporting the development of effective care coordination and self-care plans for individuals, working collaboratively with the Care Management team to deliver exceptional service and support.
Job Highlights
- Location: Remote (work from home)
- Company: Aetna
- Compensation: Competitive salary ($25-$35/hour)
- Start Date: Immediate openings available
- Position: Care Management Associate (full-time, telecommute)
Key Responsibilities
As a Care Management Associate, your primary responsibilities will include:
- Conducting outreach calls to members who are eligible for Aetna's programs
- Managing inbound call activity in a queue, providing exceptional customer service and support
- Providing an initial review of tasks and other administrative activities that support the unit
- Navigating computer systems while discussing member information over the phone
- Collaborating with the Care Management team to develop and implement effective care coordination and self-care plans
Essential Qualifications
To be successful in this role, you will need:
- 1+ years of experience working with computers, including knowledge of Microsoft Word, Outlook, and Excel
- High school diploma or equivalent
- Ability to sit for extended periods and work on a phone and computer
Preferred Qualifications
While not required, the following qualifications are preferred:
- 2+ years of work experience in telephonic customer service
- Knowledge of Managed Care concepts
- Experience with data entry and documentation within member records
- Background in a healthcare setting with knowledge of basic medical terminology
- Call center experience
- Proficiency in typing for data entry and navigating multiple systems
- Strong telephonic communication skills
- Strong organizational skills with the ability to prioritize tasks to meet time-sensitive deadlines
- Effective verbal and written communication skills with both customers and colleagues
Skills and Competencies
To excel in this role, you will need to possess:
- Excellent customer service skills, with the ability to provide empathetic and supportive interactions with members
- Strong communication and interpersonal skills, with the ability to work collaboratively with the Care Management team
- Ability to work in a fast-paced, dynamic environment, with the ability to prioritize tasks and manage multiple responsibilities
- Strong problem-solving and analytical skills, with the ability to navigate complex systems and processes
- Ability to maintain confidentiality and handle sensitive information with discretion
Career Growth Opportunities and Learning Benefits
At Aetna, we are committed to supporting the growth and development of our employees. As a Care Management Associate, you will have access to:
- Comprehensive training and onboarding program, designed to equip you with the skills and knowledge needed to succeed in the role
- Ongoing coaching and feedback, to support your continued growth and development
- Opportunities for advancement and career progression, within the Care Management team or other areas of the organization
- Access to a range of learning and development resources, including online courses, workshops, and conferences
Work Environment and Company Culture
Aetna is a dynamic and supportive work environment, with a strong focus on employee well-being and satisfaction. As a remote employee, you will be part of a virtual team, with opportunities to connect with colleagues and participate in company-wide initiatives. Our company culture is built on a foundation of:
- Respect and inclusivity, with a commitment to diversity and equality
- Collaboration and teamwork, with a focus on achieving common goals and objectives
- Innovation and creativity, with a willingness to try new approaches and solutions
- Employee recognition and reward, with opportunities for career advancement and professional growth
Compensation, Perks, and Benefits
As a Care Management Associate with Aetna, you will be eligible for a range of compensation, perks, and benefits, including:
- Competitive salary ($25-$35/hour)
- Comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) retirement savings plan, with company match
- Paid time off and holidays, with opportunities for flexible scheduling
- Access to a range of employee discounts and perks, including fitness classes, mental health resources, and employee assistance programs
Conclusion
If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. As a Care Management Associate with Aetna, you will have the chance to make a meaningful difference in the lives of our members, while working in a dynamic and supportive environment. Don't hesitate – apply today and take the first step towards a rewarding and challenging career with Aetna!
Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting and rewarding career with Aetna!
Apply Now