Introduction to DSI and the Role
Imagine being part of a dynamic team that empowers sales associates to excel in the ever-evolving world of wireless and broadband technology. At DSI, a premier Dallas-based sales enablement and custom business solutions company, we are seeking an exceptional AT&T Wireless and Broadband Training Specialist to join our crew. As a remote position with an immediate start, this role offers a unique opportunity for a skilled and passionate individual to make a significant impact on our team and clients. With a strong foundation in AT&T wireless and internet products, services, and processes, you will be the go-to guide for our sales teams, sprinkling your expertise and making magic happen through engaging training sessions.
About the Company
DSI, founded in 1984 and family-owned, has established itself as a leader in sales enablement and custom business solutions. Our commitment to excellence, innovation, and customer satisfaction has enabled us to build long-lasting relationships with our clients and partners. As a company, we value collaboration, creativity, and continuous learning, providing an environment where our employees can grow professionally and personally.
Key Responsibilities
As an AT&T Wireless and Broadband Training Specialist, your primary focus will be on developing and delivering comprehensive training programs for sales associates on AT&T Wireless products, services, and processes. Your responsibilities will include:
- Designing and developing clear, engaging, and aesthetically formatted courses that align with organizational goals and partner requests
- Creating AT&T training materials, choosing delivery methods (e.g., online, in-person), and scheduling sessions
- Delivering sales training presentations/courses for sales reps in a retail sales environment
- Communicating in a clear, dynamic, and precise fashion to all levels of employees, from entry-level agents to C-level executives, both inside and outside our organization
- Staying up-to-date with the latest AT&T wireless and internet products, services, and processes, and adapting training materials accordingly
- Collaborating with cross-functional teams to ensure alignment and consistency in training programs
Essential Qualifications
To succeed in this role, you will need:
- Wireless and fiber broadband internet knowledge (AT&T preferred)
- Minimum 3 years of presentation and training curriculum development specifically related to wireless (cellular), high-speed internet, and/or consumer electronics sales experience
- Competency in writing and speaking skills for retailer sales audiences
- Strong computer proficiency, including Microsoft Office Suite (PowerPoint, Excel, Word, Outlook), web conferencing (e.g., Zoom, Teams), and A/V setup and troubleshooting skills
- Extraordinary attention to detail in content creation and language nuance
- Own the natural confidence to tackle ever-changing offers, products, and services, as well as master unique and complex order entry systems, processes, and remedies
Preferred Qualifications
While not required, the following qualifications are highly preferred:
- Bachelor's degree from an accredited institution in a related field (e.g., Communications, English, Theater/Performance Arts, Business, or Marketing)
- Cloud-based content storage, organization, and file-sharing expertise
- Adobe Creative Suite, LMS, and general audio/video editing software skills
- Neat, professional appearance, and outgoing demeanor
Skills and Competencies
To excel in this role, you will need to possess:
- Excellent communication and presentation skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Flexibility and adaptability in a fast-paced environment
- Strong attention to detail and organizational skills
- Ability to travel (estimated 1-3 times per quarter) and work in a remote setting
Career Growth Opportunities and Learning Benefits
At DSI, we are committed to the growth and development of our employees. As an AT&T Wireless and Broadband Training Specialist, you will have access to:
- Paid training and development programs
- Opportunities for advancement and career growth
- A dynamic and supportive work environment that encourages collaboration and innovation
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
Our company culture is built on the values of excellence, integrity, and teamwork. We believe in creating a work environment that is:
- Collaborative and supportive
- Dynamic and innovative
- Recognizing and rewarding outstanding performance
- Committed to the growth and development of our employees
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A reliable and steady income
- Medical, Dental, Vision, Disability, and Life insurance
- 401k Plan with employer matching
- Paid vacation, personal/sick days, and bereavement time
- Employee Profit Sharing Program
- 50% AT&T wireless discount
Conclusion
If you are a motivated and experienced training specialist with a passion for AT&T wireless and broadband technology, we encourage you to apply for this exciting opportunity. As an AT&T Wireless and Broadband Training Specialist, you will play a critical role in empowering our sales teams to succeed in a rapidly evolving industry. Join our dynamic team and take the first step towards a rewarding and challenging career. Click the "Apply Now" button to start your application process today!
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