Join Team Amex and Lead the Way in Digital Product Innovation
At American Express, we're committed to backing our customers, communities, and colleagues with an unwavering dedication to providing the world's best customer experience. As a global and diverse community, we're passionate about creating a career journey that's unique and meaningful to each individual, with benefits, programs, and flexibility that support personal and professional growth.
About the Role: Driving Digital Optimization for American Express Card Application Experiences
We're seeking a skilled and adaptable Associate - Digital Product Management to drive digital optimization for American Express Card application experiences. As a key member of our team, you'll work alongside a tenured product manager to set the strategy and goals, deliver the roadmap for application experiences, and partner with Technology, UX Design & Research, Servicing, Marketing, and Analytics teams to enable this vision and directly contribute to our bottom line.
Key Responsibilities: Leading the End-to-End Product Lifecycle
- Act as an initiative owner to drive the end-to-end product lifecycle of key initiatives, from product discovery to development and testing, through to release and go-to-market.
- Craft verbose user stories and features with elaborate acceptance criteria for scrum team(s).
- Collaborate with engineering to break down and refine initiatives in preparation for development.
- Serve as an advocate for prospects and customers applying for small business credit Cards.
- Develop a strong understanding of the day-to-day experiences of internal servicing teams (known as Customer Care Professionals).
- Maintain strong relationships with stakeholder teams (Product, Engineering, Design, Marketing, Credit & Fraud Risk, Analytics, among others) to maintain up-to-date product roadmaps.
- Drive delivery of critical projects and enhancements impacting the Card application experience.
- Draft product requirements documentation (PRDs) for initiatives owned.
- Develop a keen understanding of the customer experience, researching and analyzing user experience data and analytics to identify and quantify opportunity areas.
Essential Qualifications: The Ideal Candidate
We're looking for a passionate and talented individual with:
- Prior experience in a software engineering, marketing, UX design, analytics, or operations background.
- At least 1-2 years of product management experience preferred.
- Familiarity with Agile principles and working directly with scrum teams.
- Insatiable curiosity about the experience of users and customers.
- Ability to drive clarity and outcomes in a highly matrixed organization with sometimes unclear roles and responsibilities.
- Exceptional time management skills and work ethic.
- Excellent communication and collaboration skills.
- Ability to navigate cross-functional teams, build relationships, influence decisions, and deliver on shared objectives.
- A good balance of technical knowledge and business acumen.
Preferred Qualifications: Additional Assets
Experience working in a regulated environment with an understanding of compliance, control, data governance, and integrity processes is a plus.
Skills and Competencies: Success Factors
To succeed in this role, you'll need to demonstrate:
- Strong product management skills, with the ability to drive the end-to-end product lifecycle.
- Excellent communication and collaboration skills, with the ability to navigate cross-functional teams.
- A customer-centric approach, with a deep understanding of user experience and customer needs.
- Analytical skills, with the ability to research and analyze user experience data and analytics.
- A flexible and adaptable mindset, with the ability to thrive in a fast-paced and dynamic environment.
Career Growth Opportunities and Learning Benefits
At American Express, we're committed to supporting the growth and development of our colleagues. As an Associate - Digital Product Management, you'll have access to:
- Career development and training opportunities.
- Opportunities to learn from leaders who have defined the course of our industry.
- A global and diverse community of colleagues, with a wide range of experiences and perspectives.
Work Environment and Company Culture
We're proud of our unique company culture, which prioritizes:
- Diversity, equity, and inclusion.
- Employee well-being, with a focus on physical, financial, and mental health.
- Flexibility and work-life balance, with a range of working arrangements to suit different needs.
- A collaborative and supportive work environment, with opportunities for growth and development.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A salary range of $60,000 to $110,000 annually.
- Bonus incentives.
- 6% Company Match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
Conclusion: Join Team Amex and Make a Meaningful Impact
If you're a passionate and talented Associate - Digital Product Management looking to drive digital optimization for American Express Card application experiences, we encourage you to apply. With a competitive compensation package, opportunities for growth and development, and a commitment to diversity, equity, and inclusion, we're confident that you'll find a fulfilling and meaningful career with Team Amex.
Apply now and join our global and diverse community of colleagues who are dedicated to providing the world's best customer experience.
Apply Now