Introduction to Starbucks and Our Mission
At Starbucks, we have always strived to be a different kind of company, one that not only celebrates coffee and the rich tradition surrounding it but also fosters a sense of community and connection. Our mission is built on the foundation of creating exceptional leaders who share our passion and are guided by their commitment to serving others. As a global leader in the coffee and retail industry, we are dedicated to making a positive impact on the communities we serve and the lives of our customers and partners.
Job Overview: Analytics Manager
We are seeking an experienced Analytics Manager to join our Digital Retail Experience team in Houston, USA. As an Analytics Manager, you will play a critical role in leading and driving the measurement and analysis of our payment platform initiatives and activities. Your expertise will be instrumental in understanding and improving our business solutions, capabilities, processes, and systems that underpin the next generation of frictionless, secure, and customer engagement-enhancing experiences.
Key Responsibilities:
- Become the expert on payment behavior for our payment's infrastructure, applying analytical techniques and skills to uncover deep insights on both customer journey behaviors and financial opportunities.
- Define metrics that the team uses to evaluate their success, perform analysis to understand the on-enterprise goals, as well as identify significant opportunities and track progress toward those outcomes.
- Present in key meetings and business reviews with our business and technical leadership.
- Tackle complex problems inherent to a two-sided marketplace; deliver insights that drive changes in business strategy.
- Drive business case development, and estimating activities, key initiatives, and rhythm of business to ensure maximum return on investment and strategic alignment.
- Optimize revenue capture and minimize payment clearing costs for the enterprise.
- Collaborate with Payments leadership on managing payment operations.
- Optimize payment operations processes, standards, service levels, and best practices that are globally extensible and that inform future payments requirements.
Essential Qualifications:
To be successful in this role, you will need:
- A Bachelor's degree in a relevant field, such as Business Administration, Finance, or Computer Science.
- Experience in driving analytics projects from start to finish in a fast-paced environment.
- Passion for diving into the details and solving complex business problems.
- Strong Excel and SQL skills, with experience in Data Blocks or similar tools.
- Experience with one or more BI tools, such as SSAS, Power BI, or Tableau.
- Past experience in payments, fintech, marketplace, or e-commerce.
- Past experience with payments platforms, relevant ecosystems, and related KPIs.
- Experience in using agile working practices.
- Experience in building and analyzing cost/benefit scenarios and business cases in close collaboration with key stakeholder groups.
- Strong analytical problem-solving and quantitative skills.
- Self-motivated with a strong work ethic and a strong bias for action.
Preferred Qualifications:
While not required, the following qualifications are preferred:
- Advanced degree in a relevant field, such as an MBA or Master's in Data Science.
- Experience in leading cross-functional teams or managing direct reports.
- Knowledge of cloud-based technologies and platforms.
- Experience with machine learning or artificial intelligence.
- Certifications in analytics or data science, such as Certified Data Scientist or Certified Analytics Professional.
Skills and Competencies:
To succeed in this role, you will need to possess the following skills and competencies:
- Strong analytical and problem-solving skills, with the ability to analyze complex data sets and draw meaningful insights.
- Excellent communication and presentation skills, with the ability to effectively communicate technical information to non-technical stakeholders.
- Strong collaboration and teamwork skills, with the ability to work effectively with cross-functional teams.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong attention to detail, with a focus on delivering high-quality results.
Career Growth Opportunities and Learning Benefits:
At Starbucks, we are committed to providing our partners with opportunities for growth and development. As an Analytics Manager, you will have access to:
- Comprehensive training and development programs, including leadership development and technical skills training.
- Opportunities for advancement, including promotions and lateral moves.
- A culture of continuous learning, with a focus on innovation and experimentation.
- Access to industry-leading tools and technologies, including data analytics and machine learning platforms.
Work Environment and Company Culture:
At Starbucks, we are proud of our company culture, which is built on the foundation of our mission and values. As a partner, you can expect:
- A dynamic and fast-paced work environment, with a focus on innovation and experimentation.
- A culture of inclusivity and diversity, with a focus on creating a welcoming and respectful work environment.
- Opportunities for community involvement and volunteerism, including our Community Service program.
- A comprehensive benefits package, including health insurance, 401(k) matching, and tuition reimbursement.
Compensation, Perks, and Benefits:
We offer a competitive salary and benefits package, including:
- A salary range of $20 - $30 per hour, depending on experience.
- Comprehensive health insurance, including medical, dental, and vision coverage.
- 401(k) matching, with a company match of up to 5%.
- Tuition reimbursement, with up to 100% of tuition covered.
- Stock and savings programs, including our Bean Stock program.
- Flexible scheduling and opportunities for took care of time.
Conclusion:
If you are a motivated and experienced analytics professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As an Analytics Manager at Starbucks, you will have the opportunity to make a meaningful impact on our business and contribute to the success of our company. Don't miss out on this chance to join our team and take your career to the next level.
Apply now to become a part of our dynamic team and help us achieve our mission to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time.
Apply Now