About Us
We are a dynamic and innovative travel services company dedicated to providing exceptional experiences for our participants. Our team is passionate about delivering top-notch customer service, and we're excited to announce a new opportunity for an Air Booking Coordinator to join our remote team. As a key member of our Travel Services team, you will play a crucial role in coordinating air travel arrangements, providing exceptional customer service, and driving sales growth. If you're a motivated and results-driven individual with a passion for travel, we encourage you to apply for this exciting opportunity.
About the Position
The Air Booking Coordinator is a pivotal role within our Travel Services team, responsible for coordinating air travel arrangements for both domestic and international participants traveling to various program destinations. This position requires a strong focus on customer service, as the coordinator will engage with participants to understand their travel needs, resolve any issues, and finalize air travel arrangements. The role demands expertise in travel policies and procedures, enabling the coordinator to make informed decisions that align with both participant needs and organizational goals.
Responsibilities
- Sell a variety of travel options including domestic air, international, negotiated and block space air.
- Qualify calls and provide the best schedules and pricing for customers to enable first call resolution.
- Manage inbound and outbound participant calls.
- Create preliminary itineraries for all TCA enrollments.
- Handle airline schedule changes following each airline's guidelines.
- Resolve flight changes during world events, weather, or airline strikes.
- Assist participants on our Emergency Line as needed to resolve situations.
- Promote additional services for custom air participants, hotel, and upgrades.
- Educate the participant on the benefits of our competitive upgrade offers.
- Match and fulfill customer needs; effective closing skills, solid judgment, and understanding of company/airline policy.
- Make sound business decisions based on situational events with a strong focus on customer satisfaction.
- Foster relationships with Road Scholar participants through active listening and engagement.
- Navigate various computer applications, use search engine skills, and toggle between applications while on the phone.
- Satisfy or exceed Travel Services performance standards in accordance with goals, objectives, and metrics.
- Educate customers with sound solutions to increase air enrollments and enhance customer experience.
- Take ownership of customer interaction and experience.
Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
- Bachelor's degree preferred and/or comparable experience preferred.
- Excellent communication, decision-making, persuasion, and closing skills are a must.
- 1-2 years' experience with Air Travel preferred.
- Demonstrated sales and customer service skills, including negotiation and closing capabilities.
- Solid knowledge of airline negotiated fares.
- Strong team contributor with the ability and willingness to work hard to achieve team objectives.
- Results-driven; enthusiastic, motivated, self-starter.
- Strong CRM and computer skills, with a capacity to learn new systems; Amadeus or airline GDS experience is a plus.
- Ability to thrive in change while maintaining consistency in a fast-paced environment.
- Solid written and oral communication skills.
Nice-to-Haves
The following skills and experiences are not required but would be beneficial in this role:
- Experience with Amadeus or other airline GDS systems.
- Previous experience in a remote work environment.
Benefits
We offer a comprehensive benefits package to support your career growth and well-being. Some of the benefits include:
- Medical, Dental, and Vision Insurance.
- 20 days PTO annually.
- Paid shutdown between Christmas and New Years.
- Ability to work remote.
- Paid Holidays (14).
- Retirement Plan with a company match up to 5%.
- Identity Protection.
- Unlimited Online Training.
Career Growth Opportunities and Learning Benefits
We believe in investing in our employees' growth and development. As an Air Booking Coordinator, you will have access to:
- Regular performance reviews and feedback.
- Opportunities for professional development and training.
- A supportive team environment that encourages collaboration and knowledge sharing.
- A dynamic and innovative work environment that fosters creativity and innovation.
Work Environment and Company Culture
We are a remote-first company that values flexibility and work-life balance. Our team is passionate about delivering exceptional customer service, and we're committed to creating a positive and inclusive work environment. As an Air Booking Coordinator, you will have the opportunity to work with a talented team of professionals who share your passion for travel and customer service.
Compensation and Perks
We offer a competitive salary and benefits package to support your career growth and well-being. Some of the perks include:
- A competitive salary based on industry standards.
- A comprehensive benefits package that includes medical, dental, and vision insurance.
- 20 days PTO annually.
- Paid shutdown between Christmas and New Years.
- Ability to work remote.
- Paid Holidays (14).
- Retirement Plan with a company match up to 5%.
- Identity Protection.
- Unlimited Online Training.
Conclusion
We're excited to announce this new opportunity for an Air Booking Coordinator to join our remote team. If you're a motivated and results-driven individual with a passion for travel and customer service, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join a dynamic and innovative company that values flexibility, work-life balance, and career growth. Apply now to become a part of our team!
Apply Now
Apply Now