Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where innovation and collaboration are key? Look no further! arenaflex is seeking an experienced Aeroderivative Customer Service Leader to join our team in Texas.
**About arenaflex**
arenaflex is a global leader in the energy industry, providing advanced, efficient power solutions that people depend on today and building the energy technologies of the future. Our relentless innovation and continuous collaboration with customers have enabled us to deliver cutting-edge products and services that meet the evolving needs of our customers. As a Customer Service Leader, you will be at the forefront of this effort, serving as the liaison between internal and external organizations and owning the customer relationship.
**What Impact You'll Make**
As our Aeroderivative Customer Service Leader, you will play a critical role in driving business growth and customer satisfaction. Your responsibilities will include:
* Fostering and developing strong relationships with customers as the single point of contact for customers
* Managing customer communication and relationships
* Responsible for customer portfolio and growth
* Establishing contact to provide on-going technical and business support to assigned customers
* Developing and owning site customer communication plan, coordinating regular arenaflex/Customer reviews to review existing and new arenaflex products/services that could provide value for the customer
* Overseeing PS warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and arenaflex
* Developing outage scope/communicating scope to FieldCore/arenaflex
* Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
* Managing the Outage 360 process and processing of Change Orders
* Lead direction for all emergent/forced outage resolution
* Lead wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.
* Responsible for all customer invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the arenaflex network
* Own contract leadership and fulfillment including all project deliverables and understanding the Terms & Conditions /contract requirements such as LD/Bonus structure, injection of new technology to maximize
* Selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
* Manage Digital and Total plant solutions agreements and coordinate with functional groups.
**Qualifications/Requirements**
* Bachelor's Degree from an accredited University or College (OR a High School Diploma / GED with an additional 5 years of experience in power generation industry OR Associates degree with 8+ years of experience in a power generation industry)
* + Min. of 5-7 years of experience within the power plant /or contract performance management /and Technical Field Outage management expertise.
* Willingness and ability to travel 50% of the time.
* This role is offered to support this fleet primarily based in Texas
* National (within USA) relocation is offered as needed unless located in an adjacent 1-2 state of Texas to be considered.
* No immigratory or visa services and sponsorship will be offered.
**Desired Characteristics**
* Experience planning and executing outages in ITR organization.
* Strong quality background with Black Belt certification
* Strong leadership, P&L financial, and commercial skills
* Team leader in a dynamic, energetic and proactive environment
* Experience working with customer leadership teams
* Demonstrated communication & organizational skills
* Strong oral and written communication skills
* Strong interpersonal skills
**About arenaflex's Gas Power Business**
arenaflex's Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry's largest installed base.
**Benefits Available to You**
arenaflex employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce:
* Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.
* A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
* arenaflex invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.
**Inclusion & Diversity**
At arenaflex, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong. Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e
**Compensation & Benefits**
For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is: $119,600 - $152,400 USD. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for a 15% performance bonus. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.
**Relocation Assistance**
Relocation assistance is provided for this role.
**Application Deadline**
The application deadline for this position is March 22, 2025.
**How to Apply**
If you are a motivated and experienced professional looking to make a meaningful impact in the energy industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website: