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Role Description
This role involves providing customer support and assistance related to company products.
- Receives call and email messages from prospective customers and explains type of products offered
- Researches products available for purchase based upon the customers' need
- Assists customers with proper selection of items
- Provides basic telephone troubleshooting as applicable to company products
- Quotes prices and tries to persuade customer to buy
- Secures orders and keys data into computer, and informs customer of delivery date
- Records names, addresses, purchases, and reactions of prospects solicited
- Processes and follows up on mail orders
- Performs follow-up on special orders, drop ships, pricing, etc.
- Assists Sales Manager in product presentation, arrangement and functionality of Company web site
- Provides assistance to Tech Writer for presentation and proofreading of technical publications
- Interacts and communicates with other departments, team leaders and supervisors
Team Member Experience
We work together to take care of our customers, our communities, and each other. When you join the team, you’ll enjoy a positive, productive atmosphere where people truly believe in what they are doing.
If you’re passionate about providing the best experience possible to our customers and to your fellow team members, you’re in the right place.
Requirements
- Amateur Radio License is required
Benefits
- Paid Weekly
- Comprehensive Medical, Dental, Vision, and Rx Insurance
- Profit Sharing
- 401(k) with company match
- Health Club reimbursement
- Tuition reimbursement
- Flexible Spending Account
- Life Insurance Policy--Company Paid
- Short Term Disability--Company Paid
- Paid Personal Days
- Paid Sick Days
- Employee Discounts
- Paid Holidays
- Paid Vacations
- Employee Referral Bonus
- Jury Duty Pay
- Paid Bereavement Leave
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