About the position
We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high‑precision laboratory instruments and chemical analysis solutions. We’re seeking a Documentation & Support Coordinator to support our service team and customers through expert documentation management, compliance coordination, and high‑quality administrative support.
Responsibilities
• Respond to documentation requests via email, ticketing systems, and phone
• Maintain vendor and quality documentation
• Manage vendor portal updates and ensure data accuracy
• Coordinate approvals and signatures with leadership
• Upload/manage certificates of insurance & compliance documents
• Support field service engineers with training/compliance requirements
• Partner with Sales, Finance, and Leadership on bid documentation
• Prepare and submit pre‑order materials within required timelines
• Communicate risks and requirements clearly
• Obtain notarized documentation when needed
• Assist with order quality checks
• Provide backup to Service & Product Support teams
• Participate in safety documentation or audits
• Meet productivity goals while delivering high‑quality service
Requirements
• Associate’s degree required; bachelor’s preferred
• 2+ years in a B2B or corporate support role (or 4+ in customer‑focused roles)
• Strong administrative, organizational, and communication skills
• Proficiency in Microsoft Office; intermediate Excel
• Zendesk or other ticketing system experience (preferred)
• ERP/CRM familiarity (e.g., MS Dynamics AX/CRM)
• Excellent attention to detail and time‑management
• Must pass background check, education/employment verification, and a 10‑panel drug screening (including marijuana)
Nice-to-haves
• Zendesk or other ticketing system experience (preferred)
• Experience in process design, change management, and exposure to automation or AI tools is highly valuable.
Benefits
• Medical, dental & vision coverage
• Company‑paid life & disability insurance
• 401(k) with company match
• Tuition reimbursement
• Paid vacation, sick, personal, and holiday time
• Supportive, growth‑oriented team culture