Director of Finance and Operations

This is a remote position. Location: Remote Reports to: Chief Executive Officer  Position Summary One Firefly is seeking a Director of Finance and Operations to serve as the financial engine and operational oversight leader of the company. This is a high-visibility, high-impact role on our Executive Management Team (EMT) that sits at the intersection of financial discipline and operational efficiency in a service-based business where human capital is our largest and most important asset. In this role, you will own the day-to-day financial operations of the business, driving forecasting and financial clarity. You will also provide operational oversight to our Project Management team and serve as the primary financial liaison to our fractional CFO.  This is an ideal opportunity for a sharp, financial-forward individual with service industry experience who is ready to step into a true leadership seat and drive meaningful impact.   What You’ll Do Financial Operations & Forecasting - Own and maintain accurate, timely financial reporting, delivering clear and actionable insight across the P&L - Build, maintain and continuously improve rolling forecasts (revenue, margin and cash flow) - Monitor daily cash flow and proactively manage our financial position, balancing liabilities, capital expenditures, and owner distributions - Drive the annual budgeting process and maintain ongoing budget-vs-actual tracking across all departments - Partner with Sales and Operations to ensure pipeline, onboarding and churn are accurately reflected in forecasts - Serve as primary liaison to the fractional CFO; preparing materials, surfacing risks, and ensuring clean data for strategic decision making - Partner with external CPA on tax-related matters - Provide financial coaching and oversight to the Accounting team; serve as backup for transactional support when needed Project Management Oversight As a service-based business, human capital is our single largest cost driver. You will oversee the Project Management team with a financial and efficiency lens, ensuring labor is deployed profitably across our client base. - Lead and develop the Project Management team leads — providing coaching, goal-setting, accountability and performance oversight - Ensure the team's labor and resource models are functioning effectively and that capacity decisions align with financial targets and forecast assumptions - Monitor utilization rates, billable-to-non-billable ratios, and labor margin across service lines - Identify and escalate risks early, before they impact financial performance - Partner with the Executive Vice President to align labor efficiency with service quality and client outcomes Note: You are not expected to be a subject matter expert in service delivery methodology or production workflows — your team owns that domain. Your role is to ensure it runs profitably. Executive & Cross-Functional Leadership - Serve as an active member of our Executive Management Team (EMT) - Partner with department leaders to drive budget accountability and financial decision-making - Provide financial guidance on client-related matters that have cost or margin implications - Support People Operations on payroll-related financial approvals and workforce cost planning - Proactively identify risks, gaps and opportunities, this role is expected to run toward problems, not wait for them to surface What You Bring We are looking for a finance-first operator who understands how service businesses generate (and lose) profit.  - 7+ years of progressive finance experience, with at least 3 years at a Controller, Finance Manager or similar level - Background in a services-based business (agency, consulting, staffing or managed services strongly preferred) - Proven track record owning a financial close process and delivering clean, timely reporting - Experience leading and developing team members, including coaching, performance management, and driving accountability across both finance and cross-functional teams - Strong understanding of service business economics, including utilization, billable rates, capacity planning, labor margin — not just GAAP accounting - Proven ability to build and maintain financial models, forecasts, and budget-vs-actual analyses - Strong communicator who can translate financial data into clear guidance with actionable insights for non-finance stakeholders - Demonstrates both tactical and strategic use of AI, utilizing tools to improve productivity while identifying opportunities to enhance financial processes, reporting, and operational efficiency - Comfortable managing up (to a CEO and fractional CFO) and managing down (to a production team with no/limited finance background) - Proactive and forward thinking; identifies issues before they surface in reporting - Comfortable with ambiguity; enjoys operating in a growing company where processes are still being built - High ownership mentality; treats the company's financial health as personally important - Thrives in a remote-first environment with strong written communication and self-management - Bachelor's degree in Finance, Accounting, Business, or related field; CPA is a plus, not a requirement - Experience with common agency or professional services accounting platforms (QuickBooks, NetSuite, or similar) - Familiarity with project management software and how labor hours are tracked and reported - Experience with a company navigating growth-stage challenges   Growth & Opportunity This role offers the opportunity to lead and shape the financial and operational engine of One Firefly during a critical stage of growth. The Director of Finance and Operations will play a key role in improving forecasting accuracy, optimizing labor efficiency, and driving financial clarity across the organization. Working closely with the CEO and fractional CFO, this individual will be challenged to think strategically, operate at a high level, and continuously elevate their impact. This is an excellent opportunity for a driven finance leader to expand their capabilities, gain exposure to executive decision-making, and grow into a more senior leadership role over time. What we offer: Compensation:  This role offers total target cash compensation of $110,000 – $140,000, inclusive of base salary and performance-based bonus. Final compensation will be determined based on experience, skills, and alignment with the role’s scope. Bonus is tied to company and individual performance. Additional benefits include: - A remote-first culture that allows for flexible hours (Remote since 2015!) - Private Health, Dental, and Vision 100% paid for employee only, dependent coverage is available for an additional cost - 10 Paid Holidays - Paid Time Off that increases with tenure, plus 1 additional day for Volunteer work - Simple IRA with company match - Bonus opportunities tied to clear performance metrics - Personal Development Allowance (To be used for Professional and Personal Development) - Company provided computer, monitor, keyboard and mouse along with additional office supply funds your first year - Paid Parental Leave - In person team events  Who we are: One Firefly is an award-winning marketing agency serving the residential and commercial custom integration industry. Since 2007, we’ve helped technology professionals elevate their brands, attract qualified leads, and grow their businesses through a full suite of marketing services. With a fully remote team distributed around the globe, we’re a people-first company that values curiosity, creativity, and collaboration. Whether you're designing campaigns, optimizing strategies, or helping clients grow — we believe great work starts with great people.