This role is in-charge of all day-to-day commercial and operations activities
within the assigned region, leading activities that support the development and
rollout of APLL's overall vision and strategy, overseeing the improvement and
safeguarding financial results (Profit and Loss (P&L)). This role works closely
with the commercial team to determine the types of business, business partners
/ vendors / suppliers, products/services required for target groups of customers
in accordance to consumption trend patterns within the industry and geographical market, and strives to achieve it in the most cost-efficient and
sustainable manner, for maximum long-term value return to APLL.
Responsibilities
Operations Strategy and Management :
- Take overall responsibility for developing and executing the business strategy in line with the overall operations strategy so that APLL is progressing towards being the premier Order Management provider in the world, ensuring the strategy is successfully implemented with positive business outcomes. Monitor P&L measurements as key indicator to achieving optimal operations execution.
- In-charge of all day-to-day commercial and operations activities within the
assigned region and strives to achieve it in the most cost-efficient and
sustainable manner, for maximum long-term value return to APLL.
- Ensures the smooth operations and well-executed delivery of activities all year
round.
Business Planning and Budgeting :
- Actively seek to track consumption trend patterns within the industry and
geographical market and works closely with the commercial team to determine the key activities for further growth i.e. types of business, business partners / vendors / suppliers, products/services required for target groups of customers.
- Ensures that all activities are delivered within allocated budgets.
- Design strategy to penetrate the small and medium sized enterprise market in Asia to improve APLL's brand awareness and presence within assigned region.
Operational Leadership
- Communicate the actions needed to implement the operational strategy and business plan within the team.
- Ensures high operational efficiency, cost control and environmental
sustainability through execution of activities.
- Manage activities of country and regional Operations teams.
Customer Relationship Management
- Understand customer needs and manage unsatisfactory / unhappy customer complains; strive to engage and deliver accordingly so as to maintain customer satisfaction and loyalty.
- Obtain a strong understanding of customer key priorities/objectives and think of ways to enhance customer relationship and value creation.
- Constantly seeks new and more cost-effective ways to serve customers
through strong customer relationship management and competitor analysis, to ensure that APLL stays at the forefront in terms of customer service and experience.
External Stakeholder Engagement
- Obtain clear understanding of country specific laws; engage and manage
relationship with key regulatory bodies to ensure that APLL is compliant and up to date for any upcoming policies compliant requirements.
- Engage and manage relationship with key vendors, ensure strong collaboration and partnership with vendors to ensure quality service delivery to customers.
People Leadership and Team Management
- Manage and provide guidance to the teams to accomplish their objectives.
- Ensure country specific KPIs are aligned with overall regional KPIs.
Qualifications
General Experience
- Minimum 15 years of logistics operations and SCM experience.
- Solid working experience with good knowledge base of the logistics market.
- Customers interface and Commercial interaction.
- Process Management and Continuous Improvement.
Managerial Experience
- P&L and Budget management.
- Business and Strategic Plan development.
- People management and talent development.
Company
MAKING THE IMPOSSIBLE, POSSIBLE
APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.
AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS.