About the position
Responsibilities
• Handle all aspects of scheduled customer account maintenance and service
• Respond to same-day requests for account stand-up and/or maintenance
• Handle incoming and outgoing phone calls in support of this mission
• Conduct extensive data entry to populate required fields for accounts
• Generate reports in response to customer demands
• Process SAP work orders as required
• Work overtime as assigned
Requirements
• High school diploma or state-recognized GED
• Proficiency with Microsoft Office Applications with emphasis on Outlook and Excel
• Experience in a customer-facing service role
• Knowledge of security and fire panels, signals, and reporting
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Nice-to-haves
• Extensive experience with fire and security panels, signals, and reporting
• Previous experience with Service Business Network (SBN) software
• Operational knowledge of access control systems (CCure, DSX or AMT (WeBRIX)
• Experience as an Operator or Data Entry Specialist at a Central Monitoring Station
Benefits
• Health and wellness benefits
• Competitive pay range of $39,760 - $68,160 based on experience and location
Apply Now
Apply Now