Job Description:
• Reporting to the VP of Product, the Data Analyst will help Public Safety Answering Points (PSAPs) make informed, data-driven decisions.
• Analyze emergency call data to identify patterns and trends.
• Monitor and report on key performance indicators (KPIs) such as call handling times and resolution rates.
• Utilize business intelligence tools to gather, analyze, and present data.
• Work closely with PSAP teams to understand their operational challenges and data needs.
• Prepare reports and presentations that summarize findings and provide actionable recommendations.
• Ensure data accuracy and integrity in all analyses and reports.
• Assist in strategic decision-making by providing data-driven insights.
Requirements:
• Bachelor’s degree in Data Science, Statistics, Computer Science, or a related field.
• Proven experience as a Data Analyst or in a similar role, preferably within the public safety sector or with emergency call data.
• Proficiency in data analysis tools and software such as SQL, Python, R, and Excel.
• Experience with data visualization tools like Tableau or Power BI.
• Strong skills in business intelligence tools and techniques.
• Strong analytical skills with the ability to interpret complex data sets and generate actionable insights.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to data accuracy.
• Ability to work collaboratively with cross-functional teams.
Benefits:
Apply Now
Apply Now