Join the blithequark Community: Empowering Remote Professionals Worldwide
At blithequark, we're more than just a company - we're a global community of 1,071 remote professionals from 62 nationalities, united by our passion for exploration and connection. For the last 5 years, we've been traveling the world together, living in a different city every month, and sharing unforgettable experiences. The global pandemic has sparked a surge of interest in our community, and we're now expanding our team to meet the growing demand.
As a Customer Support & Sales Lead at blithequark, you'll be at the forefront of our member experience, driving communication, and fostering a sense of belonging among our community members. This is a hands-on role that requires a unique blend of customer success expertise, sales acumen, and strategic thinking.
About the Role
As the Tribe Support & Sales Lead, you'll be the central point of contact for our members and prospective members, championing their concerns and perspectives across the team. Your mission is to deliver exceptional customer experiences, guide members through their journey with us, and help them overcome challenges. You'll also be responsible for driving sales growth by supporting accepted members in making their decision to join the community and ensuring that our Chapters are always fully booked.
- Take ownership of Tribe Support, managing the department, overseeing email communication with the blithequark community, and championing member concerns across the team.
- Support accepted members in making their decision to join the community, ensuring a smooth onboarding journey, and advising on the best Chapters for their needs.
- Develop member-facing documentation, PDFs, and communications to keep the community informed about significant updates.
- Drive long-term improvements, carefully documenting processes within your department to ensure seamless execution.
Our Culture
At blithequark, we're driven by a shared set of values that define our community:
- We're family: A small, tight-knit team that looks out for one another and celebrates each other's successes.
- We're obsessed with this community: We're passionate about creating a space where remarkable people from around the world come together to share experiences and grow.
- We're diverse and global: Our team of 13 comes from 10 different countries, reflecting the diversity and richness of our community.
- We're brave and humble: We stand by our values, challenge bad ideas, and lead with humility, recognizing that our mission is bigger than individual egos.
- We care deeply: We take ownership of our work, pride ourselves on our attention to detail, and treat others with dignity and respect.
Who You Are
To succeed in this role, you'll need to possess a unique combination of skills, experience, and personal qualities:
- 1-2 years of experience in customer success management, with a proven track record of building out systems and optimizing customer experience.
- Sales experience, with a natural talent for understanding people's needs and emotions, and helping them overcome blockers.
- Excellent written communication skills, with impeccable grammar and eloquent English.
- A strategic mindset, with the ability to work backwards from challenging goals and achieve desired outcomes.
- Self-motivation and organization, with the ability to work systematically and manage multiple tasks.
- A passion for problem-solving, with a talent for finding win-win outcomes and digging deep to understand underlying issues.
Essential and Preferred Qualifications
To be considered for this role, you'll need:
- 2+ years of experience as a customer success manager.
- Experience in a sales role.
- Impeccable grammar and written English.
Additionally, having basic design skills and being comfortable with design tools will be a plus.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our team members grow and develop their skills. As a Customer Support & Sales Lead, you'll have access to sponsored learning resources, including e-books, audiobooks, and online courses. You'll also be part of a tight-knit community of remote-working professionals, with opportunities to build your global network and learn from others.
Work Environment and Company Culture
As a fully remote role, you'll have the flexibility to work from anywhere in the world. We'll also provide you with the opportunity to join one of our Chapters, worth approximately $2,500, so you can experience our community firsthand and work alongside our members.
Compensation and Perks
We're offering a competitive salary of $30,000 - $50,000 per annum for full-time (although the role may start as part-time). You'll also enjoy:
- A month of working from anywhere on us, joining one of our Chapters.
- Being part of a global community of 1,071 remote-working professionals.
- Sponsored learning resources to support your growth and development.
- The chance to take on a key role in a growing start-up with a strong brand.
How to Apply
If you're passionate about delivering exceptional customer experiences, driving sales growth, and being part of a dynamic global community, we want to hear from you! Our application process has 5 stages:
- Please submit your application through our online form.
- The second stage involves more written questions.
- The third stage is a video interview call.
- We may ask you to provide additional professional references.
- The final stage is an interview with our CEO and COO.
Join blithequark's mission to empower remote professionals worldwide. Apply now to become our Customer Support & Sales Lead and be part of a community that's changing the way we work and live.
Apply Now