Job Summary:
Join Amazon Key for Business as a Customer Solutions Advisor and be part of a team that's revolutionizing the delivery experience for customers. As a CSA, you'll be a brand ambassador, conducting impartial assessments to verify information provided through customer calls and emails. You'll coordinate and manage schedules to ensure efficient and timely operations, providing a superior experience to both internal and external customers.
Key Responsibilities:
- Conduct third-party verification via incoming calls and email communication
- Understand and implement new information and procedures efficiently and professionally
- Deliver a consistent level of quality on all calls, encompassing the "white glove experience"
- Utilize multiple systems to access customer information, research issues, and educate customers
- Collaborate with trending teams to drive continuous process improvement
- Develop and implement scalable solutions to support Key for Business' mission
- Assist with other pods when needed
Requirements:
Basic Qualifications:
- 1+ year of prior customer service experience
- Prior exposure and confidence in working with upper-level management on a regular basis
- Excellent voice quality and inflection, with a professional, courteous, and patient demeanor
- Ability to foster positive relationships with team members, managers, and internal departments
- Unconventional problem-solving skills and ability to think outside the box
- Proficiency with learning new technology and system applications
- Open availability to work any day or time
- Organized, self-starter, and able to begin and follow through with tasks with minimal supervision
Preferred Qualifications:
- Bachelor's degree or equivalent professional experience
- 1-2 years of customer support, data analytics, or similar experience
- Basic knowledge of Microsoft Excel, Salesforce, and Smart Sheets
- Ability to identify scope and priority of issues and tasks
What We Offer:
- Competitive salary ranging from $34,900/year to $59,400/year, depending on location
- Opportunity to work with cutting-edge technologies in IoT (Internet-of-Things)
- Collaborative and dynamic work environment
- Comprehensive benefits package, including medical, financial, and other perks
- Equity, sign-on payments, and other forms of compensation may be provided
How to Apply:
Ready to join our team? Click "Apply Now" and we'll be in touch soon!
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Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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