Customer Service Representative - May 4th Start

General Dynamics Information Technology (GDIT) is a global technology and professional services company that delivers consulting, technology, and mission services. They are seeking a Customer Service Representative to provide excellent customer service by responding to inquiries regarding insurance claims and Medicare benefits in a fast-paced call center environment. Responsibilities - Provide knowledgeable responses to escalated, high priority, or supervisor calls in a courteous and professional manner - Responsible for productivity, quality, and timeliness of work in the completion of program and department tasks and goals - Assist with side-by-side mentoring for new employees during and after training as needed - Assist in monitoring and analyzing quality of all department work and recommend actions for improvement - Maintain up-to-date knowledge of COB, COB-R, and MSP regulations and policies as they apply to inquiries handled by the call center - Assist in information reporting and development as needed - Adhere to the Privacy Act and HIPAA laws and regulations as they relate to the confidentiality of information released - Proofread documents for grammatical and correctness and adherence to standards and formats - Frequent internal contacts with Customer Service Managers, Call Center Supervisors, Lead Training Specialist, Operations Representative, other Customer Service Reps, and other contractors and government personnel supporting the program - Assume coordination responsibility for department in absence of supervisory staff - Assist in the design, development, and writing of BCRC area processing procedures and maintain department records - Cross-trained agents (Recovery/Data Collection) may be asked to process BIL emails, which involves following a step by step process to review the request, conduct necessary research and make valid updates to beneficiaries’ records Skills - High School Diploma or GED required, with the ability to provide proof of diploma or GED - 6+ months of customer service/telemarketing/secretarial experience required - Must be able to type 20 WPM; 30 WPM preferred - Experience working with a PC and in a Windows environment is required - Ability to be flexible to work any 8.5-hour shift (30 minutes for lunch) between the hours of 6:50am - 7:15pm Monday through Friday required - Flexibility to work some GDIT holidays and overtime required - Demonstrated ability to communicate in English effectively; both verbally and in writing is required - Must be within 60 miles to Las Cruces, NM and be able to be onsite for the first 8-12 weeks of training - Must be able to obtain a Public Trust clearance - Previous experience with medical claims and billing is preferred - 2+ years of progressively responsible work experience in a customer service, medical claims, call center, or a secretarial position is preferred - Proven ability to work effectively as a team member - Ability to organize simultaneous tasks for individual assignments and the workflow of others - Ability to prioritize and complete tasks to meet contract standards is required - Spanish fluency is a plus Benefits - Extensive benefit package that starts day 1 of employment - Generous PTO and holidays - 401K matching - Comprehensive training and career growth - Variety of medical plan options, some with Health Savings Accounts - Dental plan options - A vision plan - 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match - Full flex work weeks - Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave - Short and long-term disability benefits - Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance Company Overview - General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics. It was founded in 1999, and is headquartered in Falls Church, Virginia, USA, with a workforce of 10001+ employees. Its website is https://www.gdit.com/.