Customer Service Analyst job at Dahl Consulting in Saint Paul, MN

Customer Service Analyst St. Paul, MN 55144 Employment Type: Contract Category: Administrative, Clerical & Customer Service Job Number: 28907 Pay Rate: $21.00 - 22.00 per hour Job Description Title: Customer Service Analyst Location: Remote Job Type: Contract (12 months) Compensation: $21.00 - 22.00 per hour Industry: Medical Device --- About the Role We are partnering with a global healthcare innovation leader to identify a Customer Service Analyst who will support customer operations within the U.S. market. This organization is known for advancing smarter and safer healthcare solutions by combining deep industry expertise with cutting-edge science, technology, and data. In this role, you will play a key part in resolving customer financial issues, strengthening customer relationships, and driving continuous process improvement within a highly collaborative, mission-driven environment. Job Description As a Customer Service Analyst, you will manage end-to-end customer issue resolution while analyzing customer payment behavior and account activity. This role requires strong analytical skills, customer-focused communication, and the ability to work independently across cross-functional teams to resolve delinquent accounts and improve operational efficiency. Key responsibilities include: Lead end-to-end customer issue resolution management and analysis for U.S. customer operations within an assigned business group. Research and analyze customer payments, delinquencies, and creditworthiness to identify root causes and implement preventive action plans. Partner with customers and internal stakeholders, including sales and business teams, to resolve delinquent accounts and improve customer outcomes. Perform proactive collections activities on past-due accounts in accordance with established credit policies using phone, email, and written communication. Conduct in-depth analysis of customer payment behavior and open accounts receivable items to develop effective resolution strategies. Deliver clear, professional written and verbal communication to ensure a positive customer experience. Build credibility and trust with customers and internal partners through timely, accurate issue resolution and detailed reporting. Contribute to productivity gains and continuous process improvement initiatives. Qualifications Required Bachelor’s degree (or higher) and a minimum of two (2) years of combined experience in finance, accounting, customer service, accounts receivable, accounts payable, or a related customer-facing role in a private, public, government, or military environment Experience in accounts receivable, collections, customer service, or financial analysis Knowledge of accounts receivable processes, customer payment behavior, and delinquency management Ability to analyze financial data and identify root-cause issues Strong written and verbal communication skills Experience supporting continuous process improvement initiatives Preferred Direct experience in B2B collections Experience with dispute management in an accounts receivable or credit environment Knowledge of financial statement analysis, credit principles, negotiation, and financial counseling Advanced proficiency in Microsoft Office tools, including Excel, Word, PowerPoint, and Power BI Strong organizational, analytical, and interpersonal skills Demonstrated initiative in process improvement and change management efforts Experience leading or participating in Lean Sigma projects, cross-functional teams, or similar continuous improvement initiatives Apply Now Apply Now