CRM Campaign Manager / Content Manager

About the position Content Manager - Dynamics 365 Customer Insights Contract | Remote | UK Public Sector Project OVERViEW At Ceox, we are supporting a major Public Sector programme following the upgrade of a Microsoft Dynamics 365 environment to enable direct marketing through Dynamics 365 Customer Insights – Journeys. We are looking for an experienced CRM Content Manager (Contractor) to join our project team and take ownership of campaign creation and execution within the platform. This is a hands-on, delivery-focused role. There is no development required, but strong functional expertise and end-to-end campaign experience are essential. Who We’re Looking For Strong background in email marketing campaign management Hands-on experience building segments and journeys in D365 Customer Insights Solid HTML/CSS email build skills Experience delivering campaigns end-to-end in regulated or structured environments Strong stakeholder communication skills What you will be doing Building and executing email marketing campaigns in D365 Customer Insights – Journeys Creating segments, automated journeys and triggered communications Designing and developing responsive email templates using HTML/CSS Managing the full campaign lifecycle from build to reporting and optimisation Working closely with CEOX stakeholders and Public Sector client teams Establishing reusable campaign assets and structured CRM content libraries Desirable Experience with Dynamics 365 Customer Voice Previous public sector experience We’re looking for someone who is detail-oriented, organised, and comfortable working in a stakeholder-driven environment. If you’re a D365 CRM specialist with strong campaign execution experience and available for a contract opportunity, we’d love to hear from you. Contract Details Contract Type: Freelance / Contract Location: Remote (UK-based candidates preferred) Start Date: ASAP Clearance: Candidates must be eligible to work with UK Government departments / BPSS. Location Guilford, Surrey (Remote) Employment Type Contractor Minimum Experience Mid-level Compensation Best in market Responsibilities • Building and executing email marketing campaigns in D365 Customer Insights – Journeys • Creating segments, automated journeys and triggered communications • Designing and developing responsive email templates using HTML/CSS • Managing the full campaign lifecycle from build to reporting and optimisation • Working closely with CEOX stakeholders and Public Sector client teams • Establishing reusable campaign assets and structured CRM content libraries Requirements • Strong background in email marketing campaign management • Hands-on experience building segments and journeys in D365 Customer Insights • Solid HTML/CSS email build skills • Experience delivering campaigns end-to-end in regulated or structured environments • Strong stakeholder communication skills • Candidates must be eligible to work with UK Government departments / BPSS Nice-to-haves • Experience with Dynamics 365 Customer Voice • Previous public sector experience • detail-oriented • organised • comfortable working in a stakeholder-driven environment