Contract Support/Helpdesk (Remote) ID-1983 – Amazon Store

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Responsibilities

• Ensure contractual commitments are met and exceeded
• Contract Scope understanding, contributing to ensure the Contract adhere to key deliverables (KPIs)
• Best Practice for all Contract Support tasks
• Support on all Financial and administrative functions
• First point of contact for all Contract financial and administrative issues
• Contract Team guidance, advice and support where required to deliver best practice
• Ensure effective management planning of own workload and diary management.
• Ability to prioritise tasks
• Financial Reporting housekeeping and data cleanse
• Administrative Reporting housekeeping and data cleanse

Purchasing and Finance

• Ensure integrity of financial transactions for contract
• Completion and management of Financial weekly reporting (Invoice Pool, Open Purchase Orders, UBR, UER, WOM, Debt, Overtime and POT) presenting to the Account and Business Unit weekly
• Management of monthly chargeable Consumable Tracker, raising consumable and extra works Purchase Orders in a timely manner
• Raising non-chargeable Purchase Orders
• Management of non-chargeable spend weekly
• Daily review and process of Subcontractor and Supplier invoices, managing disputes within 30-day SLA
• Client Debt management, ensuring disputes are resolved within 30-day SLA
• Raise Extra Work sales invoices in line with company deadlines at the correct margin
• Month end reporting review and completion (EW Margin, Overtime and Labour Allocation)

Skills

• Microsoft office working knowledge specific to Teams, Outlook, and Excel.
• Good Verbal and written communication skills.
• Knowledge of CAFM systems and processes is essential.
• Approachable, helpful demeaner.
• Strong organizational and communication skills
• Able to work on more than one task at any given time.
• Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently.

Aptitude

• Customer focus skills with a passion for customer service.
• Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
• Self-motivated and ambitious
• Results/ task orientated, with attention to detail and accuracy
• Excellent time management and organisational skills
• Commitment to continuous improvement
• Ability to work as part of a team, as well as independently
• Calm manner, able to work under pressure and with changing demands and priorities

Experience

• Previous experience of a service industry role
• Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.

Education

• Hold academic passes with at least GCSE Maths and English or equivalent.
• Higher educational qualifications to ‘A’ level (or equivalent)