Ancestry is a human-centered company focused on connecting people with their family histories. The Digital Content Operations Technician role involves managing the receipt, processing, tracking, and delivery of physical and digital content, ensuring accuracy and quality standards in a fast-paced production environment.
Responsibilities
- Receive, inventory, and track incoming physical and digital content, and equipment with accuracy, consistency, and independence
- Manage and maintain Workfront tickets, including reprocess requests and resolution of internal errors
- Prepare files and materials for imaging production by staging, organizing, and importing content into Ancestry’s proprietary workflow systems (e.g., mapping, web crawls, SFTP)
- Support production performance by monitoring pipelines, troubleshooting system or file issues, and ensuring quality standards are met through tracking
- Coordinate with project managers to process DIM/RSM drives, tracking imports, locations, and error resolution through completion
- Handle shipping, receiving, and mailing requests, ensuring proper labeling, documentation, and tracking for internal and external partners
- Prepare and verify digital delivery packages, including documentation, drive transfers, and shipping to archival partners
- Assist with special projects and tasks requiring cross-departmental coordination, documentation updates, or process improvement initiatives
- Communicate regularly with leadership and cross-functional teams to ensure smooth handoffs and project alignment
- Perform other responsibilities as the Content Production Services Manager sees fit
Skills
- Detail-oriented and organized, with strong written and verbal communication skills
- Self-motivated and dependable, able to manage multiple projects and priorities simultaneously
- Comfortable working both independently and collaboratively within a team environment
- Proficient in Microsoft Excel Intermediate
- Strong MySQL or database familiarity
- Strong technical aptitude with the ability to troubleshoot and resolve issues efficiently
- Willingness to perform some physical labor, including lifting up to 50 lbs
- Experience in archives, libraries, or digital content management preferred
- Experience with digitization, archival workflows, or family history research
- Prior experience in content production or digital asset management
Benefits
- Comprehensive benefits including health, dental and vision
Company Overview
Ancestry is a web-based platform that helps its users to create their own family tree and help them preserve and share their family history. It was founded in 1983, and is headquartered in Lehi, Utah, USA, with a workforce of 1001-5000 employees. Its website is http://ancestry.com.
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