Join the Movement to Revolutionize Healthcare: Client Success Manager - Imaging and Clinical Decision Support Solutions
Are you passionate about leveraging technology to improve healthcare outcomes? Do you have a knack for building strong relationships with clients and driving success through innovative solutions? We are seeking a highly skilled Client Success Manager - Imaging and Clinical Decision Support Solutions to join our team at Optum, a leading global health services company. As a Client Success Manager, you will play a pivotal role in ensuring the successful implementation and adoption of AI solutions in healthcare settings, ultimately contributing to better health outcomes and more efficient care delivery.
About Optum and Our Mission
Optum is a global organization dedicated to delivering care and harnessing technology to help millions of people live healthier lives. Our work directly impacts health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to thrive. We pride ourselves on a culture guided by diversity and inclusion, offering talented peers, comprehensive benefits, and career development opportunities. By joining us, you will be part of a team that is committed to advancing health equity on a global scale.
Job Summary
As a Client Success Manager - Imaging and Clinical Decision Support Solutions, you will work closely with early adopter customer sites of AI solutions, serving as the key liaison between customer site IT, AI Vendor IT, implementation teams, data science and research teams, and clinical stakeholders. Your primary goal will be to ensure that the correct data can be collected and leveraged by the Health Care Economics team during AI pilots, with the ultimate objective of securing future insurance reimbursement. This is a unique opportunity to work remotely from anywhere within the U.S., taking on challenging projects and contributing to the growth and success of our organization.
Key Responsibilities
- Internal Subject Matter Expertise: Serve as the primary expert supporting proposals and specifying required needs to clients, IT teams, data science and research teams, and AI vendors.
- Client Engagement: Work hands-on with health systems clients' staff to ramp up new processes supporting the program.
- Executive-Level Communication: Collaborate with executives and program managers at large health systems, imaging centers, or hospitals.
- Stakeholder Management: Build consensus among various stakeholders and drive different teams and timelines, both internal and external to the business unit.
- Problem-Solving: Engage in dynamic problem-solving and think creatively when challenges arise during implementation or pilots.
- Performance and Development: Be rewarded and recognized for your performance in an environment that challenges you and provides clear direction on what it takes to succeed in your role, as well as development opportunities for other roles you may be interested in.
Requirements and Qualifications
Essential Qualifications:
- Experience: 4+ years of Client Success Manager experience at a PACS, AI, or Radiology Imaging Vendor.
- Familiarity with Hospital IT: Proven broad familiarity working with Hospital IT, understanding of EHR and interoperability challenges.
- Project Management: Ability to manage multiple projects and stakeholders that might be geographically widespread and in different time zones.
- Radiologist Workflow: Proven understanding of radiologist workflow in a hospital or imaging center.
- Presentation and Communication: Experience in heavy customer-facing presentation and information discovery.
- Microsoft Office Suite: Proven working knowledge of Microsoft Office Suite.
- Travel: Ability to travel up to 50%.
Preferred Qualifications:
- Healthcare AI Experience: 3+ years of relevant experience with healthcare AI and working knowledge of Health IT standards.
- Radiology Technologist or PACS Admin: Experience as a Radiology Technologist or PACS Admin.
- Imaging Workflow with AI: Proven understanding of imaging workflow with AI.
- Interpersonal and Communication Skills: Expertise with solutions, vendors, and customers in medical imaging IT, along with solid interpersonal, communication, and organizational skills within a multicultural environment.
- Problem-Solving and Critical Reasoning: Proven advanced problem-solving and critical reasoning skills.
- Internal Negotiating Skills: Solid internal negotiating skills.
- Decision-Making: Ability to make timely decisions.
- Personal Energy: Solid personal energy and ability to energize others.
- Insurance Reimbursement: Proven understanding of insurance reimbursement for AI (NTAP, CPT III codes).
What We Offer
At Optum, we are committed to creating a work environment that is inclusive, diverse, and rewarding. Our employees enjoy:
- Competitive Salary: A salary range of $88,000 to $173,200 annually, depending on location and experience.
- Comprehensive Benefits Package: A comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution.
- Career Growth Opportunities: Opportunities for career growth and professional development in a dynamic and innovative industry.
- Flexible Work Arrangements: The flexibility to work remotely from anywhere within the U.S.
- Diverse and Inclusive Culture: A culture that values diversity, equity, and inclusion, and is committed to creating a healthy and supportive work environment.
Why Join Us?
By joining our team as a Client Success Manager - Imaging and Clinical Decision Support Solutions, you will have the opportunity to:
- Make a Meaningful Impact: Contribute to improving healthcare outcomes and advancing health equity on a global scale.
- Work with Innovative Solutions: Collaborate with cutting-edge AI solutions and technologies in healthcare.
- Develop Your Skills: Enhance your skills and expertise in client success management, project management, and stakeholder engagement.
- Be Part of a Dynamic Team: Join a diverse and talented team that is passionate about leveraging technology to improve healthcare.
How to Apply
If you are a motivated and results-driven professional with a passion for improving healthcare outcomes, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team in revolutionizing healthcare through technology and innovation.
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