Job Description:
• Provide both inbound and outbound call support using various web-based systems
• Provide exceptional customer service while following protocols and guidelines
• Answer customer inquiries with professional courtesy based on client-specific instruction
• Document each customer's inquiry information into a database and verify/update customer information
• Actively listen to identify opportunities to offer additional information and follow-up with callers as necessary
• Use statistical contact center data to make improvements to performance
• Conduct outbound calling for surveying to obtain client-specific information
• Adhere to assigned shifts and schedule
Requirements:
• High School Diploma or GED: must be able to provide proof of education such as diploma or college transcripts at time of offer
• Fluent in Spanish (reading, writing, and comprehension)
• Prior call center or customer service experience highly desired
• Effective verbal and written communication skills
• Ability to multi-task
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
• Ability to sit for extended periods of time
• Ability to successfully pass a background investigation and drug screen
• Must successfully pass preemployment criteria testing and internet speed test
• Assessments must be completed from a computer or laptop
• Candidates must provide non-cellular high speed internet (Fiber, DSL, or cable modems); hotspots, satellite, Wi-Fi, and wireless internet service is NOT allowed for this role
Benefits:
• Work from home
• All equipment provided
• Competitive Paid training
• Growth & Development Opportunities