Business Analyst

JOB TITLE: Business Analyst (Remote)  EMPLOYER: AssistRx  DEPARTMENT: Implementation Team  REPORTS TO: Manager, or Associate Director or Director of Business Analysis  EFFECTIVE / REVISED DATE: 10/20/2024  REVIEW DATE: 10/20/2024   SUMMARY: The Business Analyst will be responsible for successfully collecting complete and accurate business requirements from stakeholders, recommending solutions, and providing the necessary documentation (user stories, wireframes, technical specifications, etc.) to development in order to achieve smooth software implementations that meet or exceed expectations; working on a variety of projects, and working closely with our stakeholder(s), as well as internal teams (including, but not limited to, Project Managers, Development, QA, Sales, and Executive Leadership), in a fast-paced and dynamic environment.   DUTIES AND RESPONSIBILITIES: - Creates and documents clear user stories that meet the stakeholder(s) requirements and expectations. - Effectively manages stakeholder(s) communications and expectations. - Able to function as subject matter expert to support products and project teams. - Shares knowledge with team members and fosters a collaborative experience. - Works as a team player and leader in order to effectively coordinate across functional teams.  - Collaborates with Product Management to balance product vision. - Acts as the voice of the end user in order to recommend and deliver best-in-class solutions. - Develops documentation that accurately reflects stakeholder(s) needs and is clearly defined for Development and QA teams (i.e., business requirements, user stories, wireframes, functional specifications, test plans, etc.).  - Collaborates in the creation of integration documentation, creates process flow diagrams, and conducts gap analyses. - Acts in a respectful and courteous manner that can be a role model for others. - Ability to be a self-starter with limited oversight and direction.  - Performs other related duties as assigned by management.   SUPERVISORY RESPONSIBILITIES: - This job has no supervisory responsibilities.   QUALIFICATIONS: - Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience. - 3 - 4 years of experience in software development projects, including client facing projects. - Passion for making a difference in patients’ lives and reducing the administrative burden on physician offices. - Proficiency with MS Office suite of products (i.e., Excel, PowerPoint, Visio, Outlook, etc.)  - Agile software development experience. - Strong written and verbal communication skills. - Organizational and time management skills. - Continuous process improvement skills. - Partnering and problem-solving mindset. - Specialty pharmacy industry experience preferred.   COMPETENCIES: - Diversity - Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Honors a harassment-free environment. - Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.  - Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. - Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. - Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. - Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. - Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. - Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. - Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. - Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. - Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. - Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. - Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. - Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. - Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. - Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. - Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. - Productivity - Completes work in timely manner; Strives to increase productivity; Works quickly. - Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. - Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. - Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. - Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Identifies external threats and opportunities; Adapts strategy to changing conditions. - Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. - Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. - Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and/or subordinates. - Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.   PHYSICAL DEMANDS AND WORK ENVIRONMENT: - While performing the duties of this job in a professional office environment, the noise level in the work environment is usually moderate.  - Work may be performed in a traditional commercial office setting with standard office lighting and white noise.  - Tight deadlines must be met with limited staff to support projects. - Occasional evening and weekend work may be required. - Occasional travel may be required for department, stakeholder’s meetings, or training. - Remote working requires a dedicated and secure workspace free of distractions.         The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.