Role Overview
At Harvard Bioscience ("HBio"), our customers are driving the next generation of scientific discoveries. By providing seamless, accurate billing and onboarding support, we remove administrative hurdles so they can stay focused on their life-changing work. As a Billing and Onboarding Specialist within the Credit & Collections team, you are responsible for the accurate distribution of invoices and will manage customer onboarding and billing workflows. This role requires high technical precision to ensure "right-first-time" billing, directly supporting the company's cash flow and DSO targets.
Our Values & How We Work Together
We are looking for a teammate who finds purpose in our core principles:
- Ownership of Outcomes: We focus on the "why," not just the task. You'll have the autonomy to take initiative, own your results, and stay focused on the big picture despite short-term obstacles.
- Integrity & Accountability: We choose principle over convenience. We value honesty and transparency, owing to our decisions and turning mistakes into growth opportunities.
- Urgency & Excellence: We take pride in our impact. We work with a healthy sense of urgency, always seeking ways to improve.
- Innovation & Curiosity: We love big ideas and creative solutions. We encourage you to challenge "the way it's always been done" and ask "why," using data and evidence to explore new possibilities.
- Resilience & Growth: We support one another through challenges and maintain a focused, optimistic mindset. We treat setbacks as valuable opportunities to learn, adapt, and improve together.
- Collaborative Success: We truly value the unique perspectives each teammate brings to the table. Our best work happens when we support one another, building strong, respectful partnerships across the entire Order-to-Cash team.
Key Responsibilities
- Strategic Customer Onboarding: Coordinate the vendor onboarding and update process for new and existing customers, ensuring all required documentation is collected and portal setups are accurately completed
- Billing Ownership: Monitor the automated billing run to identify and manually upload invoices to third-party customer portals, ensuring successful submission and acceptance.
- Customer Portal Lead: Serve as the point person for third-party portals (e.g., Ariba, Coupa, Tungsten) to ensure seamless acceptance and immediate resolution of technical rejections.
- Collaborative Problem-Solving: Partner with the OTC colleagues to identify and mitigate the root causes of billing discrepancies, optimizing cash flow and supporting a healthy DSO
Qualifications
- Experience:1+ years in Billing, AR, or Revenue Operations in a multinational environment.
- Technical Adaptability: Proficiency in at least one major ERP (e.g. JDE, Navision, or Dynamics AX) with a high aptitude for learning new systems. You are not deterred by navigating multiple platforms.
- Cross-Functional Orchestration: Clear and professional communication; skilled at gathering and sharing specific documentation requirements between customers and internal stakeholders
- Meticulous Mindset: A natural inclination toward precision and "right-first-time" data entry.
Working at HBIO
- Predictable Cycles: We prioritize a sustainable pace mid-month to balance the natural peaks of the global billing cycle.
- True "Off" Time: We value your results and respect your personal time
- Work-Style Autonomy: We offer the freedom to work where you're most productive. Whether you prefer the office for team alignment or a quiet remote space for data work, we support the schedule that works best for you.