- Manage complete end-to-end resolution to merchant queries/complaints/service requests on timely basis thru helpdesk.
- Ensure timely respond and communication with merchants with appropriate updates.
- Ensure proper coordination and resolution to all merchant queries, issues, requests and requirements.
- Proper escalation and highlight of any merchant complaint or issue which needs seniors or management action.
- Awareness of policies and procedures for merchants’ managements and acquiring merchants setup.
- Monitor daily MIS, Business MI & productivity sheets on a daily basis.
- Monitor daily/weekly/monthly communication of PJR, settlements of merchant payments.
Responsibilities
- Complete awareness of policies and procedures for onboarding of new merchants / existing merchants for both POS and E-commerce businesses.
- Ensure all documents ( merchant agreements, trade licence, passport copies, ID documents, MOA, Board resolution etc) required for onboarding are duly submitted as per the check list
- Ensure the documents are completed in all respects
- Perform all system related and negative checks
- Raise exceptions and seek compliance approval wherever required
Qualifications
- Knowledge of general banking with good experience in merchant onboarding procedures and the local policies.
- 1-3 years of cards domain/multi-discipline banking experience.
- Good communication skills (both written & verbal),Good analytical thinking/interpersonal skills
- Strong knowledge on MS Office tools, MIS reporting and analysis
- Hands on experience in any card management system