Spotless Brands is a company focused on delivering exceptional customer experiences at their locations. The Assistant Site Manager supports the Site Manager in daily operations, team supervision, and customer satisfaction, serving as a critical role in developing leadership talent within the organization.
Responsibilities
- Supervise and coordinate frontline team members during assigned shifts to ensure smooth operations
- Model and reinforce expected service behaviors, team communication, and adherence to brand standards
- Provide coaching, real-time feedback, and recognition to team members to support performance
- Assist Site Manager in onboarding and training new team members
- Support a “One Team” Spotless Brand culture by modeling teamwork, ensuring alignment with standards, and helping the team adapt through operational change
- Serve as an escalation point for customer concerns and resolve issues promptly and professionally
- Ensure a clean, safe, and welcoming environment for all customers and team members
- Support promotional efforts and local marketing initiatives to grow site traffic and membership sales
- Monitor daily operations, including wash quality, customer flow, staffing, and cleanliness
- Complete opening/ closing duties, daily logs, shift checklists, and other operational tasks
- Assist in inventory control, supply restocking, and minor equipment checks
- Partner with the Site Manager to ensure compliance with safety, maintenance, and operational policies
- Supports daily operations in either car wash operations or lube/oil change service areas, including staffing, training, customer experience, and operational execution, based on location-specific business needs
- Perform other duties as assigned to support the team and site performance, including operational and cleaning tasks that support site, shop, or store upkeep
- Serve as acting manager when designated by the Site Manager or District Manager
- Participate in leadership development and training programs to prepare for future advancement
- Supports the damage claims process by collecting customer information, taking photos, and submitting documentation through vendor, Origami; Salaried and Hourly Assistant Managers are not allowed to make claim determinations
- May assist in scheduling, labor cost tracking, basic reporting, and delegation of tasks during Site Manager’s absence
- Focuses on shift execution and frontline support with limited administrative duties unless designated by Site Manager
- The core responsibilities of the Assistant Site Manager remain consistent across all locations and while core duties do not change, the operational emphasis may vary slightly depending on the site type:
- Prioritize high-throughput exterior wash operations with a strong focus on speed, automation, and membership sales; typically operate with smaller, leaner teams where direct leadership is essential
- Include both exterior and interior vehicle cleaning, requiring greater labor coordination and a higher-touch customer experience
- Combine full-service and express wash models and may include additional profit centers such as convenience store and/or lube center, requiring cross-functional coordination, broader staffing needs, and inventory management
Skills
- High School Diploma or equivalent required
- Minimum of one (1) year experience in a supervisory role within a car wash or other customer-focused retail environment
- Minimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable)
- Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable
- Understanding of basic operational processes and service standards in retail, service, or car wash environments
- Basic knowledge of cash handling, point-of-sale systems, and loss prevention practices
- Awareness of safety standards, equipment operation basics, and customer service expectations
- Leadership and team motivation
- Conflict resolution and customer de-escalation
- Time management and ability to multitask in a fast-paced environment
- Clear verbal and written communication
- Attention to detail and ability to follow standard operating procedures (SOPs)
- Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks
- Ability to lead by example and influence peers in the absence of formal authority
- Ability to work flexible hours, including evenings, weekends, and holidays
- Ability to learn quickly and apply new procedures and/ or operational tools
- Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site
- Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
- Ability to twist, carry, reach, push, and pull frequently
- Ability to lift and carry 50 pounds without assistance for work-related materials
- Ability to work outdoors and be efficient in all weather conditions
- Ability to work on your feet in a fast-paced, physically active environment
- Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
- Use of personal protective equipment (gloves, eyewear, etc.. ) as required
- Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise
- Valid driver's license preferred (may be required depending on location and responsibilities)
Company Overview
Spotless Brands offers express car wash services. It was founded in 2019, and is headquartered in Oak Brook, Illinois, USA, with a workforce of 51-200 employees. Its website is https://www.spotlessbrands.com.
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