Seeking a new challenge? This is the perfect opportunity to grow as a Supporter Care Officer! This role is 100% remote, giving you full control over your work environment. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.
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⢠Predominantly remote Customer Service opportunity for a reputable Charity. ⢠Fast-paced environment in a central London location. About Our Client Our client is a respected organisation within the Not For Profit sector, serving thousands of individuals across London and the UK. The team is committed to making a difference in the lives of those it supports, and it fosters a collaborative and supportive work environment. Job Description Key responsibilities: ⢠Delivering excellent customer service to donors and supporters over the phone and via email. ⢠Handling supporter queries, ensuring they are resolved efficiently and effectively. ⢠Maintaining accurate records of supporter interactions in the internal database. ⢠Building and maintaining relationships with supporters to ensure ongoing engagement. ⢠Working collaboratively with the customer service team to meet and exceed departmental goals. ⢠Adhering to all company policies and procedures. ⢠Participating in training and development opportunities as required. The Successful Applicant A successful Supporter Care Officer should have: ⢠Experience in a customer service role, ideally in the Not For Profit sector. ⢠Exceptional communication skills, both written and verbal. ⢠Strong background in call handling, ideally in relation to fundraising/donations. ⢠Strong problem-solving abilities. ⢠A commitment to delivering excellent customer service. ⢠Experience using CRM systems. ⢠A team-oriented mindset. What's on Offer What's on offer: ⢠An estimated hourly rate of £14 to £18. ⢠The chance to work in a rewarding role in the Not For Profit sector. ⢠Predominantly remote, requiring one day on site per week. ⢠A collaborative and supportive company culture. ⢠The opportunity to make a difference in the lives of those the organisation supports. ⢠Temporary job role located in London for 4 months. If you are looking for a rewarding role where you can make a real difference, then this Supporter Care Officer position could be the perfect opportunity for you. Apply today! Apply Job!Â
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
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