TL;DR
Small Amazon brand · ~5 hrs/week · customer support + account health · no PPC · calm, repeatable work.
Amazon Operations & Customer Support Coordinator
Part-time · ~5 hours per week
What this job is
You help keep our Amazon account healthy and take care of customers and creators every day.
We are a small brand with a small catalog.
The work is calm and repeatable. Issues do not happen often, but when they do, they must be handled carefully.
This is an operations and support role, not marketing, ads, or growth.
About our brand
5 core products
2–6 variants per product
Stable catalog
About 1 new product launch per year
About 19 customer messages per month
About 10 creator messages per month
Account or compliance issues happen about once every 1–2 months
Main goal
Keep Amazon boring.
Customers are happy, listings stay live, and nothing breaks.
Work priority (always follow this order)
Customer support, mostly following up on all negative reviews (daily)
Creator communication (daily)
Account health & suppressions (urgent when needed)
Inventory & compliance issues
Deals & programs (daily / weekly checks)
Launch support (very rare, planned)
The case types you handle
You will repeatedly see the same issues
(about 1 case per month on average, low volume).