Job Description:
• Assess a client’s current CX and operational workflows to identify use-cases for agentic AI, automation, human-AI hybrid models, and underlying system integration
• Build AI strategy roadmaps that include platform reselling/integration options, deployment timelines, value-case projections, and risk mitigation
• Configure, prompt, test, deploy, and maintain AI agents across digital & voice channels; ensure they integrate with existing enterprise/CX systems (workflows, CRM/PMS/telephony etc.)
• Design architecture for human-AI handoffs and hybrid models: define where automation applies, where human oversight is needed, ensuring smooth transitions and quality control
• Facilitate workshops, technical deep-dives, and executive briefings to align stakeholders on technology choices, platform integrations, and change management implications
• Drive change management: help clients articulate vision, navigate the operational/organizational impact of deploying AI agents, upskill internal teams, and manage stakeholder expectations
• Track, report, and optimize key success metrics (cost savings, accuracy, customer satisfaction, retention) after deployment; ensure ongoing governance and continuous improvement
Requirements:
• Bachelor’s degree in Business, Engineering, Computer Science or related field
• 3+ years consulting or client-facing systems integration experience (especially involving AI/automation platforms or CX technologies)
• Deep understanding of AI concepts & techniques
• Experience evaluating, selling, or integrating third-party platforms
• Strong skills in presentation delivery, modeling, reporting (spreadsheets, slides), able to build credible business cases and value-projections
• Excellent communication (verbal & written), ability to tailor technical messaging to different audiences (executives, technical leads, operations)
• Highly organized, detail-oriented, comfortable in fast-paced, ambiguous environments.
Benefits:
• Competitive industry salaries
• Comprehensive benefits packages
• Health insurance
• Professional development opportunities
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