Virtual Receptionist - Temporary (Mental Health/Medical Office)

About the position
The Temporary Virtual Receptionist at Upstream Mental Health will provide essential administrative support during a short-term period while primary staff are on vacation. This role is crucial for maintaining smooth operations in a telehealth environment, requiring excellent communication skills and a client-focused approach.
Responsibilities
? Answer incoming office calls.
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? Assist clients with real-time tech issues during telehealth appointments.
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? Schedule/Reschedule appointments using our practice management system, Simple Practice.
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? Address time-sensitive administrative tasks and manage client concerns promptly.
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? Communicate with clinicians and supervisors regarding time-sensitive issues.
Requirements
? Prior administrative or receptionist experience, specifically in a therapy or medical practice.
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? Comfortable using technology and troubleshooting minor tech issues.
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? Excellent verbal and written communication skills.
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? Ability to maintain confidentiality and professionalism in a mental health setting.
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? Familiarity with Simple Practice or similar electronic health record (EHR) systems.
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? Familiarity with Google Workspace/Google Suite.
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? Ability to empathically interact with diverse client populations.
Nice-to-haves
Benefits
? Remote work opportunity
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? Flexible working hours within standard business hours