**Experienced Text Chat Operator (Fully Remote) – Customer Support Assistant**

Are you ready to embark on a rewarding career in customer service, where your friendly demeanor and exceptional communication skills can make a real difference in people's lives? Look no further than blithequark, a forward-thinking organization that's revolutionizing the way businesses interact with their customers. We're excited to announce an exceptional opportunity for a Live Chat Customer Support Assistant to join our dynamic team of customer support professionals. **About blithequark** At blithequark, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. Our team of dedicated professionals is committed to providing top-notch support to customers through various channels, including live chat, email, and phone. We believe that every interaction is an opportunity to build trust, resolve issues, and create lifelong relationships with our customers. As a Live Chat Customer Support Assistant, you'll play a vital role in helping us achieve this vision. **Your Role in Detail** As a Text Chat Operator at blithequark, you'll be responsible for responding to live chat messages from customers on our clients' websites. Your primary goal will be to provide timely, accurate, and helpful assistance to customers, resolving their queries and concerns in a friendly and professional manner. Your shift will be flexible, allowing you to choose your own hours, and you'll have the autonomy to work independently, using your own device (phone, tablet, or laptop) to access our chat platform. **Key Responsibilities:** * Respond to live chat messages from customers on our clients' websites * Provide top-notch customer support, resolving queries and concerns in a timely and professional manner * Use your problem-solving skills to resolve complex issues and escalate them to senior support agents when necessary * Collaborate with our team to ensure seamless communication and knowledge sharing * Participate in ongoing training and development to enhance your skills and knowledge * Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores **Essential Qualifications:** * Friendly and helpful attitude, with a passion for delivering exceptional customer experiences * Strong communication skills, with the ability to articulate complex information in a clear and concise manner * Ability to multitask and handle pressure in a fast-paced environment * Strong adherence to provided instructions and guidelines * Availability for 10+ hours per week, with flexibility to work varied shifts * Reliable internet connection and a device capable of accessing social media and website chat functions * Location: This is a remote online position, with a preference for candidates in the United States **Preferred Qualifications:** * Previous experience in customer service or a related field * Familiarity with live chat software and customer support platforms * Strong problem-solving skills and ability to think critically * Ability to work in a team environment and collaborate with colleagues * Proficiency in multiple languages (optional) **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to multitask and handle pressure in a fast-paced environment * Strong adherence to provided instructions and guidelines * Proficiency in Microsoft Office and Google Suite (optional) **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping our employees grow and develop their skills and knowledge. As a Live Chat Customer Support Assistant, you'll have access to ongoing training and development opportunities, including: * Ongoing training and coaching to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Access to our knowledge base and resources, including articles, videos, and webinars * Participation in our employee recognition and reward program **Work Environment and Company Culture:** At blithequark, we're passionate about creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values: * Customer-centricity: We're committed to delivering exceptional customer experiences that exceed our clients' expectations. * Collaboration: We work together as a team to achieve our goals and support each other in our roles. * Innovation: We're constantly looking for new and better ways to solve problems and improve our processes. * Integrity: We're committed to doing the right thing, even when it's difficult. **Compensation, Perks, and Benefits:** As a Live Chat Customer Support Assistant at blithequark, you'll enjoy a competitive compensation package, including: * $35 per hour, paid bi-weekly * Flexible scheduling, allowing you to choose your own hours * Ongoing training and development opportunities * Access to our knowledge base and resources * Participation in our employee recognition and reward program **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. Don't miss this chance to join our dynamic team of customer support professionals and start your career in customer service. Apply now and take the first step towards a rewarding and challenging role at blithequark! Apply for this job