Experienced Senior Statistics Architect for Voice of Customer Method Transformation at Blithequark

Join the Blithequark Team and Be Part of Our Mission to Deliver Exceptional Customer Experience At Blithequark, we're dedicated to providing the world's first-class purchaser experience every day, with maximum integrity, and in an environment where each person is seen, heard, and feels like they belong. Our Customer Listening Team across various businesses is responsible for handling the Voice of the Customer technique, which includes designing and programming customer experience surveys in over 10 languages and 20 countries. We're now looking for a Senior Statistics Architect to help transform and innovate our Voice of Customer method. About the Role As a Senior Statistics Architect at Blithequark, you will play a critical role in transforming and innovating our Voice of Customer method. You will work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in Technology to develop and maintain the new Voice of Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted through Qualtrics. Key Responsibilities * Help design, develop, and maintain the new Voice of Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted through Qualtrics * Work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in Technology to ensure seamless integration * Develop and maintain robust data models and architectures to support large-scale data processing and standardized metric definitions * Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing * Provide guidance to enhance competencies to drive efficiency in computing programs using the big data ecosystem * Power customer story evaluation & elaboration, design and development of software programs, exploring & building automation tools * Proactively identify and automate manual tasks to improve quality and efficiency Position Requirements * Hands-on experience with Hive/Hadoop, PySpark, Python, shell scripting languages, development launch management, and troubleshooting understanding for data-driven tasks for at least 3+ years * Experience working with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups * Strong collaboration skills, with the ability to work with dating managers/product owners to extract functional requirements and convert them into technical deliverables * Familiarity with Qualtrics and Cornerstone platforms is a plus What We Offer At Blithequark, we're committed to the well-being and growth of our colleagues. Here are some of the benefits and perks we offer: Competitive base salaries Bonus incentives Support for economic well-being and retirement Flexible working model with hybrid, onsite, or virtual arrangements depending on position and business needs Generous paid parental leave policies (depending on your location) Free access to international on-site wellness facilities staffed with nurses and doctors (depending on location) Free and confidential counseling aid through our Healthy Minds program Career development and education opportunities Why Join Blithequark? At Blithequark, we're passionate about delivering exceptional customer experiences and fostering a culture of inclusivity, integrity, and growth. Here are some reasons why you should consider joining our team: Opportunity to work on large-scale data projects and transform our Voice of Customer method Collaborative and dynamic work environment with a team of experts Professional growth and development opportunities Flexible working arrangements to support work-life balance Competitive compensation and benefits package How to Apply If you're a motivated and experienced Senior Statistics Architect looking to transform and innovate our Voice of Customer method, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our mission to deliver exceptional customer experiences. Apply now and be part of the Blithequark team! Apply for this job