Experienced Senior Outbound Product Manager for AWS Support Products - Driving Cloud Computing Innovation and Customer Success

Introduction to Amazon Web Services (AWS) Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating to meet the evolving needs of its customers. As a leader in the tech industry, AWS is committed to providing a robust suite of products and services that power businesses of all sizes, from successful startups to Global 500 companies. Our AWS Sales, Marketing, and Global Services (SMGS) team is responsible for driving revenue, adoption, and growth across various customer segments, including small- and mid-market accounts, enterprise-level customers, and the public sector. About the AWS Support Product Team The AWS Support Product team is dedicated to delivering world-class support to our customers, understanding that exceptional support is critical to their success. As an external customer-facing team with our own P&L, we must earn our business every month, ensuring that we continuously meet and exceed customer expectations. Our team is comprised of exceptionally smart and passionate individuals who are driven to raise the bar for customer experience and bring more of our technology to customers worldwide. Job Overview We are seeking an experienced and results-driven Senior Outbound Product Manager to join our AWS Support Product team. As a key member of our team, you will play a pivotal role in defining the go-to-market strategy for our services, increasing support adoption and revenues, and championing the needs of our customers. Your primary focus will be on developing and executing product launch strategies, creating compelling product messaging, and driving sales pipeline growth and conversion. You will work closely with senior sales leaders, product development teams, and other internal stakeholders to align goals and drive successful product execution. Key Responsibilities Develop and execute product launch strategies, creating compelling product messaging that resonates with customers and differentiates our products in the market. Co-own goals around sales pipeline, conversion, and revenue with sales and product teams, providing feedback to improve the sales process. Collaborate with the sales team to create sales collateral and tools, and provide training to ensure a successful go-to-market strategy. Monitor and analyze market trends and competitive landscape, providing actionable insights to shape product strategy and positioning. Engage with customers, partners, and industry influencers to gather feedback and promote our products effectively. Work closely with product development, marketing, and other internal teams to align goals and drive successful product execution. A Day in the Life As a Senior Outbound Product Manager, your day will be filled with analyzing customer support requirements for key industries and verticals, building tailored support solutions that combine various capabilities, and working with senior sales leaders to incorporate these solutions into their sales strategy. You will also manage pipeline and conversion, ensuring that our go-to-market motions are strategic and help us scale the business non-linearly. Essential Qualifications 7+ years of developing, negotiating, and executing business agreements experience. 7+ years of professional or military experience. Bachelor's degree. Experience developing strategies that influence leadership decisions at the organizational level. Preferred Qualifications Experience as a founder or executive focused on related segments, or as a practice leader or business unit owner. Experience selling to Fortune 1000 or Global 2000 organizations. Skills and Competencies To be successful in this role, you will need to possess a unique blend of skills and competencies, including: Strong business development and outbound product management skills, with a proven track record of delivering products and services for the IT industry. Excellent communication and leadership skills, with the ability to prioritize well, communicate clearly and compellingly, and drive a high level of focus and excellence with a talented team. Ability to understand customer requirements in specific industry verticals and build industry-focused support bundles that combine our services into easy-to-use commercial offerings. Experience running promotions and campaigns, with a strong understanding of market trends and competitive landscape. Career Growth Opportunities and Learning Benefits At AWS, we are committed to helping our employees grow and develop in their careers. As a Senior Outbound Product Manager, you will have access to endless knowledge-sharing, mentorship, and other career-advancing resources to help you develop into a better-rounded professional. Our employee-led affinity groups foster a culture of inclusion, empowering us to be proud of our differences and inspiring us to never stop embracing our uniqueness. Work Environment and Company Culture Our company culture is built on the principles of innovation, customer obsession, and ownership. We value work-life harmony, offering flexible work hours and arrangements to ensure that our employees can achieve success at work without sacrificing their personal lives. Our inclusive team culture is driven by a passion for cloud computing and a commitment to delivering exceptional customer experiences. Compensation, Perks, and Benefits Our compensation package is competitive, with a base pay ranging from $158,400/year in our lowest geographic market up to $262,000/year in our highest geographic market. In addition to a full range of medical, financial, and/or other benefits, we offer equity, sign-on payments, and other forms of compensation as part of a total compensation package. Conclusion If you are a motivated and experienced product management professional looking to drive innovation and customer success in the cloud computing industry, we encourage you to apply for this exciting opportunity. As a Senior Outbound Product Manager for AWS Support Products, you will play a critical role in shaping the future of our business and delivering exceptional customer experiences. Don't miss out on this chance to join our friendly and talented team – apply today! Apply for this job Apply tot his job