Experienced Senior Customer Solutions Consultant – Technical Leadership and Professional Services Expertise for Exceptional Customer Experiences

Introduction to blithequark It's exciting to be part of a team where individuals are genuinely passionate about their work and the impact it has on customers and partners. At blithequark, we believe in fostering an environment that encourages creativity, curiosity, and innovation. As a leader in delivering exceptional customer experiences, we are committed to making a difference in the lives of our customers and partners. Our team is dedicated to solving real problems, delivering value, and demonstrating our commitment to excellence in everything we do. Job Description Summary The Senior Customer Solutions Consultant (CSE, Professional Services) at blithequark is a unique opportunity for a highly skilled and experienced professional to bring their technical expertise and passion for customer satisfaction to our team. This role is designed for someone who thrives in a fast-paced environment, is curious about new technologies, and is committed to delivering exceptional customer experiences. As a Senior Customer Solutions Consultant, you will be responsible for providing technical leadership, solving complex problems, and delivering successful outcomes for our customers and partners with speed, precision, quality, and innovation. Essential Duties and Responsibilities The Senior Customer Solutions Consultant will be responsible for the following key areas: Provide Services to Customers (75%) Work on complex project scopes with minimal direction from customer/SI nominated representatives to accomplish assigned tasks. Contribute to the design of specific deliverables and assist in the deployment of blithequark products. Contribute to the implementation of new solutions under the direction of Delivery Architects. Create proof of concept/proof of value technology analysis and pilots. Conduct external and internal technical presentations/trainings to peer groups. Use and contribute to technical forums within the blithequark environment and local professional communities and technical user groups. Apply subject matter knowledge to solve a variety of common technical issues. Exercise independent judgment within defined practices and procedures to determine appropriate action. Participate as part of a team and maintain good relationships with team members and customers. Technical Leadership (25%) Be ultimately accountable for technical solution implementation for projects. Lead a team and communicate project status and risks to all project stakeholders on behalf of the team. Use technical experience to provide customers with sound technical advice. Be responsible for knowing the architecture, versions, and requirements. Be responsible for determining appropriate technical resource requirements for project completion and work with the Project Manager to request resources. What it Takes to Excel To be successful in this role, you will need: Expected Qualifications and Soft Skills 5-7 years of relevant technical experience. Excellent communication, customer service skills, and a confident telephone manner. Proactive and able to work under pressure. Experience in complex IT project implementations, customizations, and/or maintenance. An analytical mindset to analyze test results and facilitate defect resolution. Organized and methodical, dealing with numerous tasks. Fluent in written and verbal English. Requested Technical Skills IBM Enterprise COBOL or PLI programming experience. System-level experience of IBM CICS, IMS, and JCL. Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server, PostgreSQL. Windows operating system. Linux/UNIX operating system. Knowledge of major cloud provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker/Kubernetes. Desired Project Experience Practical experience with mainframe application modernization projects is highly desirable. Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming. Experience with COBOL modernization and porting application code across platforms. Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management. Experience developing, deploying, and tuning data modernization solutions for mainframe such as IMS/DB, IDMS, ADABAS, and VSAM data migration. Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle. Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins, or similar tools. Other Preferred Skills Bachelor's degree in Computer Science or a related field. Experience with blithequark COBOL-based products – Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express. Any additional mainframe language or environment, such as REXX, Assembler, Natural, Adabas. Relevant Business and IT Architecture Certifications, such as AWS Solution Architect Professional, Microsoft AZURE Solution Architect, Google Cloud Certification, Scaled Agile Framework (SAFe), etc. Proficient in another EU language. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Senior Customer Solutions Consultant, you will have access to a wide range of training and development opportunities, including: Technical training and certifications to enhance your skills and knowledge. Leadership development programs to help you grow as a technical leader. Opportunities to work on complex and challenging projects that will help you develop your problem-solving skills. A collaborative and supportive work environment that encourages innovation and creativity. Recognition and reward for outstanding performance and contributions to the team. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on the values of: Respect and empathy for our customers, partners, and colleagues. A commitment to excellence in everything we do. A passion for innovation and creativity. A collaborative and supportive team environment. A focus on growth and development for our employees. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package that includes: A salary that reflects your skills and experience. A comprehensive benefits package, including health, dental, and vision insurance. A 401(k) retirement savings plan with company match. Paid time off and holidays. Opportunities for professional growth and development. A dynamic and supportive work environment. Conclusion If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for the Senior Customer Solutions Consultant role at blithequark. With our commitment to excellence, innovation, and customer satisfaction, we offer a unique and rewarding work environment that will help you grow and develop your skills. Join our team and be part of a dynamic and supportive community that is passionate about making a difference in the lives of our customers and partners. Apply now and take the first step towards an exciting and rewarding career with blithequark!