**Experienced Patient Customer Service Representative – Remote Opportunity with Blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of patients? Do you thrive in a fast-paced environment and enjoy learning new skills? If so, we invite you to join Blithequark's Patient Billing Customer Service team as a Customer Service Support Representative. As a valued member of our team, you will play a critical role in resolving patient billing inquiries, providing empathetic support, and driving customer satisfaction. **About Blithequark** At Blithequark, we are committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. Our team of dedicated professionals is passionate about making a difference in the lives of patients and their families. As a Customer Service Support Representative, you will be part of a dynamic team that values learning, engagement, and continuous improvement. **Responsibilities** As a Customer Service Support Representative, you will be responsible for: * Answering 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers * Initiating payment plans for patients with outstanding balances * Utilizing multiple resources to resolve patient inquiries while on the phone * Maintaining performance goals and achieving high levels of customer satisfaction * Becoming proficient with processes after completing a structured training program **Knowledge, Skills, and Abilities** To succeed in this role, you will need: * Ability to work and learn in a fast-paced environment * Attention to detail and excellent organizational skills * Strong communication and interpersonal skills * Proficiency navigating multiple computer screens and applications * Alpha-Numeric data entry skills * Ability to perform successfully in a team environment **Qualifications** To be considered for this role, you will need: * High School Diploma or equivalent * Minimum 1+ year work experience * Previous work in medical billing, customer service, insurance claims, EOB, call center, or fast-paced environment * Previous interaction and communication with patients regarding medical information **Technical/Other Requirements** To work remotely, you will need: * Internet download speed of at least 50 megabytes per second * Ability to connect equipment to a router/modem with an Ethernet cord * Dedicated area to perform duties without interference * Ability to manage time and tasks independently while maintaining productivity **Why Join Blithequark?** As a Customer Service Support Representative at Blithequark, you will enjoy: * Work-from-home opportunity with a structured schedule * Quarterly variable bonus potential * Generous paid time off * Medical, Vision, and Dental Insurance Options * Flexible Spending Accounts * 401(k) and Employee Stock Purchase plans * No-charge lab testing * Fitness reimbursement program * And many more incentives! **Pay Range** The pay range for this role is $15.25-$16.00 or State/Local minimum wage, if higher. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. **Application Window** The application window for this role closes on 7/30/2025. We encourage all qualified candidates to apply. **Shift and Schedule** The shift for this position will be Monday-Friday; 11am-8pm (EST), which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST). During training, the hours will be 9am-6pm EST. **Shift Differential** Residents in the Eastern time zone will receive a 10% shift differential for working the 11am-8pm (EST) shift. **Benefits** As a Blithequark employee, you will be eligible for comprehensive benefits, including: * Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan. **Equal Opportunity Employer** Blithequark is proud to be an Equal Opportunity Employer. We strive for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any kind. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. **Accessibility** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. **Privacy Statement** For more information about how we collect and store your personal data, please see our Privacy Statement. Apply for this job