**Experienced Manager, Guest Communications – Strategic Planning and Execution for Disney Cruise Line's Hybrid Guest Experience**
About Disney Cruise Line Since its inception in 1998, Disney Cruise Line has revolutionized the cruise industry by providing a unique setting where families can reconnect, adults can recharge, and children can experience the magic of Disney. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of five ships – the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, and Disney Wish – and eight more ships on the horizon by 2031. The Disney Cruise Line fleet sails to breathtaking destinations in The Bahamas, the Caribbean, Europe, Alaska, Mexico, Canada, Hawaii, the South Pacific, and Australia and New Zealand. The upcoming Disney Adventure, set to launch in 2025, will be the first to home port in Singapore, further solidifying Disney Cruise Line's position as a leader in the industry. About the Role The Manager, Guest Communications is a pivotal role that provides essential Guest communications, guidance, and support to senior leaders at Disney Cruise Line. This position offers a unique opportunity to showcase strong management and strategic planning skills, outstanding writing abilities, and professional versatility in delivering wide-ranging communications for sophisticated business needs. As a key member of the Disney Cruise Line team, you will collaborate with multi-functional teams of office and technical Cast Members to respond to Guest inquiries received via various channels, including email, telephone, and standard mail. Responsibilities Lead Guest communications while working in tandem with a multi-functional team of office and technical Cast Members to respond to Guest inquiries received via email, telephone, standard mail, etc. Lead development and implementation of strategic Guest-facing communications and plans that drive business priorities. Work with a diverse group of stakeholders, including executives and various lines of business, to ensure close coordination and integration on projects. Ability to successfully and independently perform in a high-volume, constantly changing work environment. Develop compensation recommendations related to the management of issues for consideration by executive leadership. Demonstrated strong written and verbal communication skills. Work with key partners across lines of business to facilitate accurate communications and implementation plans utilizing strong organizational and relationship skills. Oversee all phases of Guest-facing communications (including approvals) through completion. Guide managers on appropriate actions and assist with problem-solving as needed. Requirements At least 7 years of professional working experience in marketing, communications, issues management, or guest services. Demonstrated leadership, strategic-thinking, and problem-solving skills. Ability to translate complicated concepts into clear, compelling language for Guests. Proven ability to develop effective communication content requiring minimal editing. A dedication to working in ways that support and encourage diversity and inclusion. A highly collaborative approach and the ability to handle constantly evolving priorities. Excellent social skills and ability to interact optimally with all levels of the organization. Ability to prioritize and work in high-pressure situations. Bachelor's degree or equivalent experience. What We Offer As a valued member of the Disney Cruise Line team, you can expect a competitive salary, comprehensive benefits, and a hybrid work model that combines remote work with time in our Remote office. Our company culture is built on innovation, imagination, and inclusion, providing a dynamic and inclusive employee experience characterized by continuous learning, development, and achievement. Career Growth Opportunities and Learning Benefits At Disney Cruise Line, we are committed to helping our employees grow and develop their careers. As a Manager, Guest Communications, you will have the opportunity to work with a diverse group of stakeholders, including executives and various lines of business, to ensure close coordination and integration on projects. You will also have access to a range of learning and development opportunities, including training programs, mentorship, and career advancement opportunities. Work Environment and Company Culture Disney Cruise Line is a dynamic and inclusive work environment that values innovation, imagination, and inclusion. Our company culture is built on a foundation of continuous learning, development, and achievement, providing a supportive and collaborative work environment that encourages employees to grow and thrive. As a Manager, Guest Communications, you will be part of a team that is passionate about delivering exceptional Guest experiences and driving business success. Compensation, Perks, and Benefits We offer a competitive salary, comprehensive benefits, and a range of perks and benefits that support our employees' physical, emotional, and financial well-being. Our benefits package includes health insurance, retirement savings plans, paid time off, and access to a range of employee discounts and perks. Ready to Apply? If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to the Disney Cruise Line team. Apply for this job