**Experienced Live Chat Customer Service Advisor – Virtualized Support and Education Technology**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the education sector? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark's Student Success team as an Experienced Live Chat Customer Service Advisor. As a key member of our virtualized support team, you will play a vital role in providing top-notch support to students, educators, and institutions worldwide. **About blithequark and Student Success** blithequark is a leading EdTech company that has revolutionized the education landscape by providing innovative, data-driven solutions to the global education community. With a presence in 80 countries and supporting over 150 million users, we are committed to empowering learners and educators to achieve their goals. Our Student Success team is dedicated to delivering exceptional support and technology-enabled solutions to the world's most progressive institutions, enabling them to improve student engagement and accelerate learning. **Our Mission and Values** At blithequark, we believe in the power of a truly diverse and inclusive workforce. We are passionate about creating a culture that values empathy, creativity, and collaboration. Our mission is to provide dynamic, data-informed experiences that make a lasting impact on the education sector. We are committed to: * Delivering exceptional customer experiences that exceed expectations * Fostering a culture of innovation, creativity, and continuous learning * Embracing diversity, equity, and inclusion in all aspects of our work * Building strong relationships with our customers, partners, and stakeholders **Job Responsibilities** As an Experienced Live Chat Customer Service Advisor, you will be responsible for: * Resolving end-user inquiries by utilizing multiple technologies, including chat and web-based inquiries * Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently * Handling and resolving situations with customers in a timely and effective manner * Assisting management with special projects relating to customer service * Responding to all inbound chats and assisting management for the entire shift, with exception of assigned break times * Handling multiple job tasks at one time and escalating issues in a timely manner **Requirements** To be successful in this role, you will need to possess: * A minimum of 3 months live chat experience * Ability to pass a typing speed test and type 50 WPM * At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent * Ability to sit and work at a desk and on the computer for extended periods of time * Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift * Ability to take inbound (voice) phone calls in a conversation-heavy environment * Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above) * High School diploma or GED * Must be at least 18 years old * Ability to work a variable schedule, including evenings and weekends, based on call center needs * Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills * Must reside within an approved state* * Must be able to work from home with the following internet requirements: + High-speed Internet Connection (Cable, Fiber, DSL) + Mobile Broadband is not supported (this includes satellite, wireless/cellular hotspot service, and point-to-point internet service) + 40 Mbps Download + 15 Mbps Upload + 100ms Ping or less + Jitter: 40 MS or less + Hardwired Connection (wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges) **Benefits** As a valued member of our team, you will enjoy a range of benefits, including: * Competitive compensation and benefits package * Opportunities for career growth and professional development * Flexible work arrangements, including remote work options * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Opportunities to work on high-impact projects and initiatives **How to Apply** If you are passionate about delivering exceptional customer experiences and making a meaningful impact in the education sector, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture that values diversity, equity, and inclusion. Apply for this job