**Experienced Inbound Energy Customer Care Specialist - Remote Opportunity at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the blithequark team as an Inbound Energy Customer Care Specialist. As a key member of our remote Customer Service Department, you will play a vital role in shaping the customer experience and driving business growth. **About blithequark** blithequark is a leading provider of innovative energy solutions, dedicated to empowering customers to take control of their energy needs. Our company culture is built on a foundation of trust, innovation, and customer satisfaction. We believe that our employees are the driving force behind our success, and we are committed to providing a supportive, inclusive, and dynamic work environment that fosters growth and development. **Job Summary** As an Inbound Energy Customer Care Specialist, you will be responsible for delivering exceptional customer service, resolving customer complaints and inquiries, and driving customer retention. You will work closely with our high-performing team to identify and escalate priority issues, provide solutions, and document customer interactions. This is an exciting opportunity to join a dynamic company that values innovation, customer satisfaction, and employee growth. **Key Responsibilities** * Answering phones from customers professionally and responding to customer inquiries and complaints in a timely and effective manner * Focusing on customer retention through proactive communication, issue resolution, and relationship-building * Providing customers with blithequark's service standards and ensuring that they are met * Identifying, escalating, and reporting priority issues to high-level management * Routing inbound calls to the appropriate resources and following up on complicated customer calls as required * Completing call notes and call reports as necessary and updating them in the CRM * Obtaining and evaluating all relevant data to properly handle and document complaints and inquiries * Recording details of comments, inquiries, complaints, and actions taken * Performing other duties as assigned by management **Requirements** * High School Diploma or equivalent required * Bilingual a plus (ability to speak and write in multiple languages) * Some sales and customer service experience required * Excellent communication skills, including verbal and written communication with proper grammar * Excellent computer skills, including proficiency in Microsoft Office and CRM software * Detail-oriented with the ability to multitask and prioritize tasks effectively * Ability to react effectively and calmly in escalated situations * Some experience with MS Excel a plus **Essential Skills and Competencies** * Excellent customer service skills, with a focus on empathy, active listening, and problem-solving * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Ability to work independently and as part of a team, with a focus on collaboration and teamwork * Strong analytical and problem-solving skills, with the ability to identify and escalate priority issues * Ability to adapt to changing priorities and deadlines, with a focus on flexibility and adaptability * Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously **Career Growth Opportunities and Learning Benefits** At blithequark, we believe that our employees are the key to our success. We offer a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. Our employees also have access to a range of benefits, including: * Competitive wages and commission structure * Medical, dental, and eye insurance available * Vacation and sick time * 401K benefits * Opportunities for professional development and growth **Work Environment and Company Culture** blithequark is a remote-friendly company that values flexibility and work-life balance. Our team is dedicated to delivering exceptional customer service, and we are committed to creating a supportive and inclusive work environment that fosters growth and development. Our company culture is built on a foundation of trust, innovation, and customer satisfaction, and we believe that our employees are the driving force behind our success. **How to Apply** If you are a motivated and customer-centric professional with a passion for delivering exceptional service, we invite you to apply for the Inbound Energy Customer Care Specialist position at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job