**Experienced Full Stack Customer Service Representative – Work from Home – Florida**
Join arenaflex, a global leader in communications and technology, as a Work from Home (WFH) Customer Service Representative. This is an exciting opportunity to redefine customer service, creating meaningful connections with each customer while driving sales goals and delivering an outstanding customer experience. **About arenaflex** arenaflex is a renowned company that has been at the forefront of innovation in the communications and technology industry. With a rich history of pushing boundaries and exceeding expectations, arenaflex has established itself as a trusted partner for millions of customers worldwide. Our commitment to excellence, customer satisfaction, and employee growth has made us a leader in the industry. **Your Impact** As a Customer Service Representative at arenaflex, you will be the voice of our company, creating a lasting impression on our customers through every interaction. Your role will be to handle customer service calls ranging from billing and payments to plan changes and upgrades. You will use your creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. **Key Responsibilities** - Handle customer service calls, resolving issues and providing personalized recommendations for arenaflex's latest products and services. - Use creative problem-solving skills to address complex customer questions and concerns. - Navigate between multiple tools and systems to update customer accounts and maintain records. - Provide effective and timely resolutions for customers, meeting monthly sales goals and delivering an outstanding customer experience. - Instill confidence and loyalty in customers through thoughtful listening and knowledge of arenaflex's products and services. - Resolve complex customer issues virtually, using various tools and resources, along with quick access to engage with your manager or support team for assistance. - Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services. - Perform basic troubleshooting on both products and services when issues arise. **Daily Work Schedule** As a full-time WFH position, you will work 40 hours a week, with a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service. **What You Can Look Forward To** - Competitive hourly rate between $15.54 and $17.36, with additional compensation up to $3,000 when monthly sales goals and performance expectations are met. - Opportunities to earn up to $72,114 per year, with top sellers exceeding this amount. - Paid training from home and additional resources to support your growth and development. - Excellent benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off. - Employee discounts of up to 50% off on eligible AT&T wireless plans, wireless accessories, AT&T Internet, AT&T phone, and AT&T wireless home phone. **Requirements** - Call center or customer service experience. - Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours. - Occasional overtime may be required. **Work From Home Requirements** - Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). - arenaflex will provide all necessary equipment, including a keyboard, monitor, computer, mobile device, etc. - Your workspace must meet WFH standards, including technical, security, physical, noise levels, and Clean Desk policy requirements. - You will participate in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc. **Career Growth Opportunities** arenaflex offers limitless career possibilities, with opportunities to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! **How to Apply** If you're excited about this opportunity to join arenaflex as a Work from Home Customer Service Representative, click the link below to apply: Apply Job! **Join the arenaflex Team** We're looking for talented individuals who share our passion for customer service and innovation. If you're ready to take your career to the next level, apply now and become a part of the arenaflex team! Apply for this job