**Experienced Full Stack Customer Service Representative – Remote Work-From-Home Opportunity**

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding role in a rapidly growing company? Do you have excellent communication skills and a passion for delivering exceptional customer experiences? If so, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at blithequark. **About blithequark** blithequark is a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT Services. We help our clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse lineup of tech-enabled business services operating companies, blithequark is committed to driving modernization through digitalization and ensuring clients do more for less. **Job Overview** As an Experienced Full Stack Customer Service Representative at blithequark, you will be responsible for providing exceptional customer experiences through inbound and outbound customer service and sales interactions. You will handle customer inquiries, troubleshoot basic technical issues, and provide customers with quality product and services. This is an entry-level position that offers on-the-job paid training, and while prior contact center experience is not required, experience in customer service, tech support, inside sales, or back-office support is a plus. **Key Responsibilities** * Listen to customers, understand their needs, and resolve customer issues * Utilize systems and technology to complete account management tasks * Recognize sales opportunities and apply sales skills to upgrade * Explain and position products and processes with customers * Appropriately escalate customer dissatisfaction with managerial team * Ensure first call resolution through problem-solving and effective call handling * Work collaboratively with the team to achieve sales and customer satisfaction goals * Participate in daily, weekly, and monthly contests that include cash bonuses and prizes * Continuously improve customer service skills and knowledge through training and development programs **Essential Qualifications** * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Preferred Qualifications** * Prior contact center experience * Experience in customer service, tech support, inside sales, or back-office support * Basic knowledge of CRM software * Experience with sales and customer service software * Strong analytical and problem-solving skills * Ability to work in a team environment and contribute to team goals **Work Environment and Culture** blithequark is committed to creating a work environment that is inclusive, diverse, and supportive of all employees. We believe that our employees are our greatest asset, and we strive to provide a work environment that is engaging, challenging, and rewarding. Our team members enjoy a variety of benefits and incentives, including: * Paid Time Off: Earn PTO and paid holidays to take the time you need * Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes * Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment * Retirement Savings: Secure your future with retirement savings programs * Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges * Life Insurance: Access life insurance options to safeguard your loved ones * Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities * Paid Training: Learn new skills while earning a paycheck * Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement * Casual Dress Code: Be comfortable while you work **Compensation and Benefits** blithequark offers a competitive compensation package that includes: * Hourly pay with opportunities for bonuses and incentives * Comprehensive benefits package, including medical, dental, and vision coverage * Retirement savings program * Disability insurance * Life insurance * Paid Time Off * Flexible scheduling * Casual dress code **How to Apply** If you are a highly motivated and customer-focused individual looking for a challenging and rewarding role in a rapidly growing company, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at blithequark. Please submit your application through our website, and we will review your qualifications and experience. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive of all employees. We believe that our employees are our greatest asset, and we strive to provide a work environment that is engaging, challenging, and rewarding. **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), blithequark is committed to providing reasonable accommodations to qualified employees with protected disabilities. If you require a reasonable accommodation, please contact Human Resources. **Disclaimer** The purpose of this job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. **Apply Now** If you are ready to join a company that recognizes your contributions and supports your growth, apply now for the Experienced Full Stack Customer Service Representative position at blithequark. Apply for this job