**Experienced Full Stack Customer Service Representative – Remote Opportunity with blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy navigating multiple screens and applications to guide customers to the best solution? If so, we invite you to join our dynamic team at blithequark as a Remote Customer Service Representative. **About blithequark** At blithequark, we're dedicated to delivering mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. Our team of dedicated associates is committed to creating exceptional outcomes for our clients and the millions of people who count on them. We're a culture that values individuality, where you'll have the opportunity to personally thrive, make a difference, and be part of a supportive, innovative environment. **What We Offer** As a Remote Customer Service Representative at blithequark, you'll enjoy a range of benefits and incentives, including: * **Competitive Pay**: $14.00 per hour, with opportunities to earn up to an additional $350 per month through our incentive plan * **Flexible Scheduling**: Work from home with flexible scheduling to accommodate your needs * **Career Growth**: Opportunities to advance your career in a supportive, innovative environment * **Benefits**: Comprehensive benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time * **Incentive Plan**: Earn up to an additional $350 per month by meeting performance metrics (call quality, attendance, and schedule adherence) * **Shift Differential**: $1.50 per hour for hours between 6PM-6AM and $1.00 per hour for weekend shifts (Sat and Sun, 6am-6pm) * **Paid Training**: Three-to-six-week paid training period to ensure your success in the role **What You'll Do** As a Remote Customer Service Representative at blithequark, you'll be responsible for: * **Efficiently Managing High-Volume Calls**: Manage a high volume of inbound calls in a fast-paced environment * **Active Listening**: Listen actively to understand customer needs and offer clear, accurate information * **Accessing Cardholder Accounts**: Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies * **Assisting Cardholders**: Assist cardholders with inquiries regarding transactions and account statuses * **Processing Transactions**: Process transactions efficiently via web-based applications and handle research requests with precision * **Communicating Effectively**: Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations * **Maintaining Knowledge**: Maintain in-depth knowledge of company and client programs, policies, and technology * **Supporting Team Operations**: Support team operations during peak times or absences to help maintain seamless service **What We're Looking For** We're seeking a dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule. You'll be an effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. You'll be a calm and composed professional who can navigate challenging conversations with empathy and efficiency. **Essential Qualifications** * **Age and Education**: Must be at least 18 years old and possess a High School Diploma or equivalent * **Customer Service Experience**: 6 months of Customer Service, Call Center or Dispatch experience * **Background Check**: Complete a background check, credit check, and security fingerprinting * **Internet and Equipment**: Must have a verified, secure, reliable, and high-speed internet connection to support business needs, as well as a dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection * **Working Knowledge**: Working knowledge of computers and Windows applications **Preferred Qualifications** * **Previous Call Center Experience**: 1+ years of previous call center experience **Why Join blithequark?** At blithequark, we value the health and safety of our associates, their families, and our community. We're committed to creating a supportive, innovative environment where you can thrive and make a real impact every day. Join our dynamic team and discover a culture that values individuality, where you'll have the opportunity to personally thrive, make a difference, and be part of a supportive, innovative environment. **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Remote Customer Service Representative role at blithequark. Click the link below to apply now and take the first step towards a rewarding career with our team. Apply for the job now! We're an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Apply for this job