Experienced Full Stack Customer Service Representative - Remote Household Automation Support at Blithequark

Join the Team Revolutionizing Household Chores at Blithequark Blithequark is transforming the way homeowners manage their daily chores, from house cleaning and yard maintenance to window cleaning and pool maintenance. With our cutting-edge technology and dedicated team, we're making it easier for customers to automate their household work. We're now looking for a skilled and customer-focused individual to join our remote customer service team, ensuring that our customers and service providers receive the best possible experience. About Blithequark At Blithequark, we're passionate about leveraging technology to simplify household management. Our platform connects homeowners with fully vetted service providers, offering a seamless online booking experience and exceptional customer support. We're committed to building a team that shares our values of professionalism, efficiency, and honesty. If you're looking for a dynamic and supportive work environment, we want to hear from you! Key Responsibilities Serve as the first point of contact in our call center, responding to incoming calls from customers and service providers. Address customer inquiries via email, text, and web chat, providing thoughtful and comprehensive responses. Assist customers with booking services, including scheduling, canceling, and rescheduling appointments. Support service providers with questions and issues related to work orders and policy inquiries. Troubleshoot software issues for both customers and service providers, ensuring a smooth user experience. Collaborate with a fully remote team, utilizing technology for communication, training, and meetings. Essential Qualifications Be detail-oriented, with a thorough approach to work and task management. Demonstrate self-management skills, with the ability to work independently with minimal supervision. Show a willingness to tackle unique and challenging customer service issues. Possess strong computer skills, including the ability to learn new applications and troubleshoot common technical issues. Maintain a professional, efficient, consistent, and honest approach in all interactions with coworkers and customers. Preferred Skills and Competencies Excellent analytical skills, with the ability to address all aspects of a customer's concern. Strong communication skills, with the confidence to handle incoming phone calls from customers. Ability to multitask, tracking multiple issues simultaneously. Technical skills to troubleshoot software malfunctions and provide effective solutions. Experience working in a remote team environment, with a strong understanding of virtual communication tools. What We Offer At Blithequark, we're committed to providing a supportive and dynamic work environment. Here are some of the benefits and perks you can expect: Competitive pay range: $17.50 to $20.50 per hour, based on experience. Comprehensive health insurance benefits. Paid time off, allowing you to recharge and pursue your interests. A fully remote work arrangement, with the flexibility to create your own schedule. Ongoing training and development opportunities, to help you grow in your career. A collaborative and supportive team environment, with regular communication and feedback. Requirements A reliable computer and quiet workspace. A strong internet connection, ensuring seamless communication and task management. Residency in Arizona, allowing for local support and community engagement. Why Join Blithequark? By joining our team at Blithequark, you'll have the opportunity to: Be part of a innovative company, revolutionizing the household automation industry. Work with a talented and dedicated team, passionate about delivering exceptional customer experiences. Develop your skills and expertise, with ongoing training and growth opportunities. Enjoy a flexible and remote work environment, with a healthy work-life balance. Make a meaningful impact, by contributing to the success of our customers and service providers. How to Apply If you're excited about joining our team and contributing to the success of Blithequark, please submit your application. We can't wait to hear from you and explore how you can help us revolutionize household automation! Learn more about our company and mission at www.blithequark.com . Apply for this job