**Experienced Full Stack Customer Service Representative – Medical Field Call Center Operations**

Are you a customer service professional with a passion for delivering exceptional experiences in the medical field? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? Look no further than blithequark, a leading provider of customizable contact center solutions for pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations. We're seeking a highly skilled and empathetic Remote Customer Service Representative to join our team and make a meaningful impact in the lives of patients and healthcare providers. **About blithequark** Founded in 2003, blithequark has established itself as a trusted partner in the medical field, providing innovative contact center solutions that drive quality results and foster strong relationships with clients and their customers. With offices in the United States and Canada, we serve a diverse range of clients, from pharmaceutical companies to hospital groups, and everything in between. Our commitment to excellence, flexibility, and accountability has earned us a reputation as a leader in the industry. **Our People are Our Most Valuable Asset** At blithequark, we believe that our employees are the key to our success. That's why we offer competitive wages, opportunities for growth and development, and a supportive work environment that encourages collaboration and innovation. We're dedicated to creating a workplace culture that values diversity, equity, and inclusion, and we're committed to making a positive impact in the communities we serve. **A Day in the Life of a Full-Time Remote Customer Service Representative** As a Remote Customer Service Representative at blithequark, you'll be on the front lines of our operations, interacting with patients, healthcare providers, pharmacists, and medical office personnel on behalf of our clients. You'll work with multiple client programs, transitioning between various ones throughout your day, and receive incoming inquiries and make outbound calls, emails, or chats to deliver exceptional contact center services. Whether you're supporting a clinical trial or helping a patient locate a pharmacy with a new drug, you'll understand the importance of empathy and professionalism in every interaction. **Key Responsibilities:** * Provide exceptional customer service to patients and healthcare providers, resolving most questions and issues independently or with support from your team * Work with multiple client programs, transitioning between various ones throughout your day * Receive incoming inquiries and make outbound calls, emails, or chats to deliver exceptional contact center services * Maintain accurate and detailed documentation of all client interactions * Utilize your knowledge and resources to resolve complex issues and provide solutions to clients * Collaborate with your team to achieve shared goals and objectives * Participate in ongoing training and development to stay up-to-date on industry trends and best practices **Qualifications:** * High school diploma or equivalent * One year of customer service or call center experience * Ability to pronounce and display a working knowledge of basic medical terms * Ability to work in a quiet and private work-from-home environment with high-speed internet * Computer skills with a working knowledge of Microsoft Windows/Office * Ability to pass a background check * Excellent customer service skills * Ability to work a flexible schedule, including at least one weekend day, and 38-40 hours per week **Benefits:** * Competitive hourly wage * DailyPay * Flexible work schedules * Work-from-home environment * Group benefits, including medical, dental, vision, short-term disability, long-term disability, and life insurance * Opportunities for growth and development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **Now Accepting Applications from:** AL, FL, GA, IN, KS, KY, LA, MI, NM, NC, ND, OH, OK, PA, SC, TN, TX, VA, WI, WV, WY If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences in the medical field, we encourage you to apply for this exciting opportunity. Our application process is quick and easy, and we look forward to meeting you. **Apply Now:** Apply Job! Don't miss this chance to join a dynamic and growing company that's making a difference in the lives of patients and healthcare providers. Apply today and take the first step towards a rewarding career with blithequark! Apply for this job