Experienced Data Entry and Technical Support Specialist – Remote and On-Site Opportunities for Career Growth and Development

Introduction to blithequark At blithequark, we are passionate about innovation and excellence in the technology services sector. As a leading organization, we strive to make a difference by providing top-notch solutions and services to our clients. We are now seeking a highly skilled and motivated Data Entry and Technical Support Specialist to join our team. This is an exciting opportunity for a talented individual to bring their expertise and passion to a dynamic and growing organization. Job Overview This position requires a strong and diverse skillset in relevant areas to drive success. As a Data Entry and Technical Support Specialist, you will be responsible for providing everyday specialized help for network framework and inner work area frameworks programming and equipment. You will install, configure, and troubleshoot work area frameworks, workstations, servers, and organization issues. You will also maintain passwords, information respectability, and document framework security, and provide technical help to PC framework clients and answer questions or resolve PC issues for clients face to face and by means of telephone, email, talk, and so on. Key Responsibilities Answers client support demands and determines the specialized help issue (i.e., programming or equipment related) and maintain trust in the Technical Services Group (TSG). Communicates with clients by telephone to discuss recognized issues or concerns and resolve the issues (for example, equipment or programming glitch, client blunder, and so forth). Investigates recognized issues by getting clarification on some things, assessing web information destinations, or potentially inward site to distinguish arrangements and work with goal. Conducts site visits inside the region to investigate issue and additionally introduce or redesign equipment and programming in the event that help issue can't be settled essentially. Conducts follow-up with clients to check issues were settled totally. Completes administration orders to stay away from functional postpones in settling issues. Essential Qualifications To be successful in this role, you will need to have a Bachelor's Degree and relevant technical work experience. You should also have the ability to convey profoundly specialized data to both specialized and non-specialized clients. Knowledge of Microsoft Working Frameworks (client/server) is essential, and experience with Cisco VPN, Citrix, Phantom, Symantec, Work area Applications, Dynamic Registry, and different Internet browsers is highly desirable. Preferred Qualifications Technical Certifications like A+, Network, or MCP. Experience with technical support and data entry. Strong communication and problem-solving skills. Skills and Competencies To excel in this role, you will need to have strong technical skills, excellent communication and problem-solving skills, and the ability to work independently and as part of a team. You should also be able to convey complex technical information to non-technical clients and have a strong attention to detail. Career Growth Opportunities At blithequark, we are committed to the growth and development of our employees. As a Data Entry and Technical Support Specialist, you will have the opportunity to develop your technical skills and knowledge, and to progress to more senior roles within the organization. We offer a range of training and development programs, including technical certifications and leadership development programs. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. We believe in fostering a culture of innovation, collaboration, and respect, and we are committed to providing a workplace that is free from discrimination, harassment, and retaliation. We are an equal opportunity employer and welcome applications from diverse candidates. Compensation and Benefits We offer a competitive salary and benefits package, including medical, dental, and vision coverage, flexible spending accounts, health savings accounts, and a 401(k) retirement program. We also offer a range of perks and benefits, including paid vacation, paid holidays, and personal time, as well as opportunities for professional development and growth. Conclusion If you are a motivated and talented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to making a difference, and we believe that our employees are our greatest asset. We look forward to hearing from you and exploring how you can contribute to our team. Apply now to join our dynamic and growing team and take the first step towards an exciting and rewarding career with blithequark.