Experienced Customer Support Agent – Remote Night Shift Opportunity for Exceptional Client Service Delivery
Welcome to arenaflex: Revolutionizing the Travel Industry arenaflex is at the forefront of transforming the travel industry through innovative solutions and exceptional customer service. Our mission is ambitious: to enable 1 billion business travelers to plan and re-plan their trips efficiently by automating travel management. We're looking for talented individuals who share our vision and are passionate about delivering outstanding support to our clients. As a dynamic and fast-growing company, we offer a collaborative and supportive environment where you can grow, make a real impact, and be part of something revolutionary. About the Role: Customer Support Agent (Remote) – Night Shift We're seeking an experienced Customer Support Agent to join our team on a remote basis, working 40 hours a week as a contractor. This role is designed to provide 24/7 customer support to our clients, offering the flexibility to work from anywhere in the world. The night shift schedule is from 15:30-24:00 CET, Tuesday to Saturday or Sunday to Thursday, with a margin of +/- one hour to accommodate your schedule. If you're passionate about delivering exceptional customer service and have the necessary skills and experience, we'd love to hear from you. Key Responsibilities: Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English. Utilize Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets. Collaborate with team members to ensure a seamless customer experience. Stay updated with industry changes and company policies to provide accurate and current information to clients. Essential Qualifications: Minimum of 2 years of hands-on experience with Galileo or Amadeus. Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must. Fluent in spoken and written English. Excellent communication skills in writing (including responding in chatbox) and speaking. Strong attention to detail and accuracy. Team player with the ability to work collaboratively. Demonstrated willingness to learn and adapt to new challenges. Preferred Qualifications: Prior experience in a customer-facing role, preferably in the travel industry. Familiarity with remote work tools and software. Basic knowledge of travel industry concepts and terminology. Why Join arenaflex? At arenaflex, we offer a unique blend of opportunities, flexibility, and rewards that set us apart from other companies. By joining our team, you'll enjoy: Growth Opportunities: We're a high-growth company, offering numerous opportunities for career advancement and professional development. Remote Work Model: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance and increased productivity. Incredible Multicultural Team: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture. Competitive Contractor Compensation: We offer a comprehensive compensation package to ensure you're rewarded for your hard work, with actual support to your work-life balance. Collaborative and Supportive Work Environment: Work in a supportive atmosphere where your contributions are valued, and your growth is encouraged. Career Growth and Learning Benefits At arenaflex, we're committed to helping our team members grow and develop their skills. You'll have access to training and development opportunities, mentorship, and feedback to help you achieve your career goals. Our fast-paced and dynamic environment will challenge you to adapt and learn, ensuring you stay up-to-date with the latest industry trends and technologies. Work Environment and Company Culture Our company culture is built on the principles of collaboration, inclusivity, and innovation. We believe in fostering a positive and supportive work environment that encourages creativity, open communication, and mutual respect. As a remote team, we use various tools and platforms to stay connected, share knowledge, and celebrate our successes. Compensation, Perks, and Benefits We offer a competitive compensation package, including a monthly paycheck up to EUR 2,000.-, to ensure you're rewarded for your hard work. Additionally, you'll enjoy a range of perks and benefits, including flexible working hours, remote work opportunities, and access to cutting-edge technologies and tools. Conclusion If you're passionate about delivering exceptional customer service, have a strong background in Galileo and Amadeus systems, and are looking for a new challenge in a dynamic and fast-growing environment, we encourage you to apply for this exciting opportunity. Join arenaflex and become part of a revolutionary team that's changing the travel industry. Apply now with your resume in English, and let's work together to deliver outstanding support to our clients. Apply for this job