**Experienced Customer Service Representative - Remote Healthcare Operations - $14/Hour Base Pay + Performance Bonuses**
Join Our Team: Deliver Exceptional Service in Healthcare from the Comfort of Your Home Firstsource Healthcare is seeking highly skilled and motivated Customer Service Representatives to join our remote team. As a key member of our customer service operations, you will have the opportunity to make a positive impact on the lives of healthcare members and providers. Our company values excellence, integrity, and compassion, and we are committed to providing top-notch service to our customers. If you have a passion for delivering exceptional service, are able to work independently, and are looking for a challenging and rewarding role, we encourage you to apply. About Firstsource Healthcare Firstsource Healthcare is a leading provider of customer service solutions for the healthcare industry. Our team is dedicated to delivering high-quality service to our customers, and we are committed to creating a positive and supportive work environment for our employees. We believe in fostering a culture of excellence, integrity, and compassion, and we strive to make a positive impact on the lives of our customers and the communities we serve. Key Responsibilities: Handle a high volume of inbound calls from healthcare members and providers, responding to their inquiries and resolving issues in a timely and professional manner. Simultaneously answer calls and type information into our computer system, ensuring accurate and efficient data entry. Utilize web camera visibility to communicate effectively with customers and provide excellent service. Collaborate with colleagues and management to achieve team goals and objectives. Adhere to established procedures and protocols to ensure consistency and quality in service delivery. Requirements and Qualifications: Essential Qualifications: High school diploma or equivalent required. 1-2 years of customer service experience, preferably in a call center environment. Basic knowledge of personal computers and software applications. Strong written and verbal communication skills. Excellent problem-solving skills and ability to think critically. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Preferred Qualifications: 2+ years of customer service experience in a healthcare or insurance setting. Experience with healthcare operations and terminology. Minimum typing speed of 30-35 words per minute. Previous experience working in a remote or home-based environment. Skills and Competencies: Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Ability to work independently and as part of a team. High level of accuracy and attention to detail. Strong organizational and time management skills. Ability to adapt to changing priorities and workflows. What We Offer: Compensation and Benefits: $14/hour base pay, with opportunities for performance bonuses and attendance incentives. Competitive benefits package, including health, dental, vision, life, and 401(k) options. Paid Time Off (PTO) and opportunities for professional growth and development. Work Environment and Culture: Remote work opportunity with flexible scheduling (production schedules range between 8am and 8pm EST). Private workstation setup required, with reliable internet and Ethernet connectivity. Opportunities for career growth and advancement within the company. Collaborative and supportive team environment with regular feedback and coaching. Training and Development: We provide comprehensive training to ensure your success in this role. Our training program includes: 4-5 weeks of training, Monday through Friday, 8:30am-5pm EST. Ongoing coaching and feedback from experienced team leaders and trainers. Opportunities for professional growth and development, including skill-building workshops and training sessions. How to Apply: If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We are an Equal Opportunity Employer and welcome applications from diverse candidates. Why Join Our Team? By joining our team, you will have the opportunity to: Make a positive impact on the lives of healthcare members and providers. Develop your skills and expertise in customer service and healthcare operations. Work in a dynamic and supportive team environment. Enjoy a flexible and remote work arrangement. Take advantage of competitive compensation and benefits. We look forward to hearing from you and discussing this exciting opportunity further. Apply for this job