**Experienced Customer Service Representative – Fitness Programs (Remote, $15-$16/hour)**

Are you passionate about delivering exceptional customer experiences and empowering individuals to live healthier and longer? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark's high-volume call center team as a Customer Service Representative for our Fitness Programs. As a key member of our team, you will play a vital role in supporting our company's mission by providing top-notch customer service nationwide. **About blithequark** blithequark is a leading provider of innovative solutions that empower individuals to live healthier and longer. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the healthcare industry. As a remote worker, you will be part of a dynamic team that values flexibility, collaboration, and continuous learning. **Responsibilities** As a Customer Service Representative for our Fitness Programs, you will be responsible for: * Demonstrating knowledge and understanding of all blithequark Fitness products and programs * Answering incoming calls on the blithequark telephone system in a professional, accurate, timely, and courteous manner * Ascertaining the nature of the call and recording information in the appropriate system * Providing answers to member questions by following standard policies and procedures * Interacting in a positive, respectful manner and establishing and maintaining cooperative working relationships with internal and external customers * Coordinating collection of necessary information, including member co-pays or payments when necessary * Forwarding documentation to Research Team for follow-up if issue requires additional action * Analyzing information, problems, issues, situations, and procedures to develop effective solutions to ensure member satisfaction with the Fitness programs * Researching unique questions using all available resources. Referring difficult issues to Supervisor for appropriate answers * Handling all issues requiring additional action within the necessary timeframes * Managing time to ensure calls are answered within required timeframes and appropriate follow-up is conducted in a timely manner * Exercising strict confidentiality in all matters relating to the member experience with the Fitness program * Attending and participating in meetings to discuss issues and foster teamwork among department personnel * Responding to requests from other blithequark department personnel, contacting clubs and members as required **Qualifications** To be successful in this role, you will need: * High school diploma or equivalent required * One-year experience performing customer service duties; inbound call center experience preferred * Experience in healthcare preferred * Basic experience with MS Office * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment * Ability to effectively organize, prioritize, multi-task, and manage time * Demonstrated accuracy and productivity in a changing environment with constant interruptions * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions * Ability to exercise strict confidentiality in all matters **Core Competencies** As a Customer Service Representative for our Fitness Programs, you will possess: * Excellent communication and interpersonal skills to interact with internal and external customers * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong problem-solving and analytical skills to develop effective solutions * Ability to maintain confidentiality and handle sensitive information * Strong organizational and time management skills to prioritize tasks and manage time effectively * Ability to work collaboratively as part of a team to achieve common goals **Remote Worker Considerations** As a remote worker, you will be responsible for: * Working from home in a designated work area with company-provided technology equipment * Having a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download speed of 50 Mbps and 10 Mbps upload speed) * Maintaining a quiet and distraction-free workspace to ensure effective communication and productivity **Mobility and Physical Requirements** This role requires: * Primarily sedentary, able to sit for long periods of time * Ability to speak, see, and hear other personnel and/or objects * Ability to communicate both in verbal and written form * Ability to travel within the facility (not applicable for remote workers) * Capable of using a telephone and computer keyboard * Ability to lift up to 10 lbs **Environmental Conditions** This role is based in a work-from-home (WFH) environment. **Equal Opportunity Employer** blithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. **Accommodations for Individuals with Disabilities** If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. **Pay Transparency** blithequark will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our career center to submit your application and join our dynamic team at blithequark. Apply for this job