**Experienced Customer Service Associate II – Fintech Support Specialist at blithequark**

As the world becomes increasingly interconnected, the demand for innovative financial solutions continues to grow. At blithequark, we're at the forefront of this revolution, providing cutting-edge fintech solutions that touch nearly every market, company, and person on the planet. Our teams are inclusive, diverse, and passionate about making a difference. If you're ready to advance the world of fintech and join a dynamic community of professionals, we'd like to ask you: Are you ready to join blithequark? **About the Role:** As a Customer Service Associate – Consumer at blithequark, you'll have the opportunity to leverage your exceptional customer service skills to drive growth and success in a top fintech company. You'll be part of a high-performing team that resolves support issues for customers via telephone, IM, and email, supporting major client groups across banking, payments, and investments. If you're passionate about delivering exceptional customer experiences and want to grow your career in a fast-paced and dynamic environment, this role is perfect for you. **Key Responsibilities:** * Provide exceptional customer service to high-value clients, ensuring their needs are met and exceeded * Assist with account and product inquiries, while performing account maintenance to ensure seamless customer experiences * Establish a professional rapport with each client, building trust and loyalty through effective communication * Track and document inbound support requests, ensuring proper notation of customer problems or issues * Troubleshoot customer problems, identify root causes, and utilize tools and resources to resolve issues efficiently **What You'll Need:** * The ability to thrive in a fast-paced environment, with excellent time management and prioritization skills * Exceptional verbal and written communication skills, with above-average computer abilities * High school diploma or GED, with experience working in a high-volume call center preferred * Banking experience is a plus, but not required **What We Offer:** A career at blithequark is more than just a job – it's the chance to shape the future of fintech. We offer: * A voice in the future of fintech, with opportunities to contribute to innovative solutions and projects * Always-on learning and development, with access to training programs, workshops, and conferences * A collaborative work environment, with a diverse and inclusive team that values creativity and innovation * Opportunities to give back to the community, through volunteer programs and social responsibility initiatives * Competitive salary and benefits, with a comprehensive package that supports your well-being and career growth **Work Environment and Company Culture:** At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our teams are passionate about making a difference, and we encourage collaboration, creativity, and innovation. We believe in recognizing and rewarding outstanding performance, and we offer a range of benefits and perks to support your well-being and career growth. **Compensation, Perks, and Benefits:** We offer a competitive salary and benefits package, with a range of perks and benefits that support your well-being and career growth. These include: * Comprehensive health insurance, with medical, dental, and vision coverage * 401(k) retirement plan, with company match and vesting schedule * Paid time off, including vacation, sick leave, and holidays * Flexible work arrangements, including remote work options and flexible hours * Professional development opportunities, including training programs, workshops, and conferences * Access to employee assistance programs, including mental health support and financial counseling **How to Apply:** If you're ready to join a dynamic community of professionals and shape the future of fintech, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your exceptional customer service skills, experience working in a high-volume call center, and passion for fintech. We can't wait to hear from you! **Equal Opportunity Employer:** blithequark is an equal opportunity employer, committed to diversity and inclusion. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. We're proud to be an inclusive and diverse workplace, and we welcome applications from candidates from all backgrounds. **Sourcing Model:** Recruitment at blithequark works primarily on a direct sourcing model, with a relatively small portion of our hiring through recruitment agencies. We do not accept resumes from recruitment agencies that are not on our preferred supplier list, and we're not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. **#pridepass** Join us on this exciting journey and apply for the Experienced Customer Service Associate II – Fintech Support Specialist role at blithequark today! Apply for this job